CLIENT SUPPORT COORDINATOR
Descripción de la oferta de empleo
In this role, you will be responsible for onboarding users and agents, ensuring they have a seamless experience with our platform.
You will act as a primary point of contact, helping clients navigate our services and addressing any queries they may have.
Key Responsibilities.
Efficiently onboard new users and agents, guiding them through our processes.
Communicate clearly and effectively with agents from various countries.
Build strong relationships with clients, fostering a collaborative environment.
Address and resolve client queries promptly to ensure satisfaction.
Gather and report client feedback to enhance our services.
Provide basic technical assistance and troubleshoot issues related to our platform.
Stay updated on our products to deliver accurate information to clients.
Collaborate with team members to ensure cohesive support.
Work Hours.
7 PM to 3 AM IST Qualifications.
Excellent communication skills in English (verbal and written).
Freshers are encouraged to apply; no prior experience is required.
Strong willingness to learn and adapt in a fast-paced environment.
Basic tech-savviness; familiarity with CRM tools is a plus.
Ability to engage effectively with clients from diverse backgrounds.
Strong organizational skills and attention to detail.
What We Offer.
Permanent work-from-home position with a flexible setup.
Opportunities for professional growth and skill development.
A supportive team environment with exposure to an international client base.
The Profile You have at least 1 year experience including solid experience in a similar role within IT.
Good Knowledge in English, And can be able to speak in good America accent of English You have working knowledge of support and Talkative You are a strong networker & relationship builder You pay strong attention to detail and deliver work that is of a high standard You are highly goal driven and work well in fast paced environments The Employer Our client is a leading global technology company that integrates platforms to deliver productivity.
Our client combine strategy, design, and software engineering to help businesses succeed
Detalles de la oferta
- Snaphunt
- En todo México
- Sin especificar - Sin especificar
- 04/12/2024
- 04/03/2025
Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......
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