CLIENT SERVICES REPRESENTATIVE (MEXICO CITY)
Descripción de la oferta de empleo
We have 3 different shifts available to our team members and these shifts are divided as follows:
Evening Shift: from 3:30pm to 12:30am
Overnight Shift: from 12:00am to 9:00am
Role & Responsibilities:
Our Client Services team works in a 24/7 operation environment; main dutie is to respond to incoming telephone calls, ticket support and live chat from our Givex client base.
This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to different support areas:
B2C: Post-sale support; Orders Status, Gift Card usage
B2B: Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Givex Core and GivexPOS Services/Products inquiries/issues
Daily system testing of our core systems and monitoring tasks of end user tools and Givex databases.
Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)
Required Knowledge, Skills & Abilities
Call center experience and proven technical support experience is an asset
Experienced at troubleshooting; analytical and problem solving skills
Multi-tasker who can work to deadlines, attention to details and time management skills
Excellent telephone communication etiquette and writing skills
Interested in technology
Passion for “support type” work
Willingness to learn, take on new responsibilities and develop a career at Givex
Experienced in word processing and other MS Office products (Word, Excel, Outlook)
Basic knowledge of networking
Documentation and reporting skills
Multilingualism is an asset (French, Spanish, Portuguese)
Detalles de la oferta
- Sin especificar
- Sin especificar
- 25/10/2024
- 23/01/2025
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