CLIENT RELATIONS MANAGER

Position Type.
Full-Time, RemoteWorking Hours.
CSTAbout Pavago.
e are looking for a Clients Relations Manager for our client who can deliver exceptional communication and customer service to ensure a positive living experience for residents.
In this customer-facing role, you will be the key point of contact for residents, handling inquiries, troubleshooting issues, and maintaining clear, professional communication.
This position requires a detail-oriented individual with excellent proficiency in English and Spanish, as well as a strong background in technical writing.
esponsibilities.
Resident Communication.
Communicate with residents to address inquiries, concerns, and maintenance requests in a timely, professional manner.
Client-Facing Communication.
Serve as the primary liaison between residents and property management, ensuring all client (residents) concerns are effectively communicated and resolved with property management.
Technical Writing.
Write and translate technical documents, including notices, guidelines, newsletters, and other resident-facing communications in both English and Spanish.
Lead Management.
Manage email, phone, and written communication with residents regarding property updates, maintenance schedules, and community events.
Client Communication.
Act as a liaison between residents and property management to relay important information and resolve issues quickly and effectively.
Administrative Tasks.
Assist in crafting resident handbooks and other documents that provide guidance and support for residents.
Issue Resolution.
Work closely with property management to ensure resident satisfaction is a priority, proactively addressing concerns before they escalate.
What Makes You a Perfect Candidate.
Experience.
Previous experience in customer service, property management, or similar roles, with a focus on clear and professional communication.
Bilingual Skills.
Fluency in both English and Spanish, with strong proficiency in technical writing for both languages.
Technical Writing.
Proven ability to write and translate complex information clearly and concisely for residents.
Problem Solving.
A proactive problem-solver who can manage multiple tasks while delivering excellent customer service.
Requirements and Skills.
CRM Proficiency.
Experience with CRM systems and property management software.
Technical Writing Skills.
Ability to translate complex technical details into clear, accessible language for residents.
Bilingual Proficiency.
Strong verbal and written communication in both English and Spanish.
Organizational Skills.
High attention to detail and the ability to manage multiple tasks while adhering to deadlines.
What Does a Typical Day Look Like?Each day, you’ll engage with residents via email, phone, and written communication, handling a variety of resident concerns, from maintenance requests to policy clarifications.
You’ll work closely with the property management team, crafting bilingual communications that inform residents of important updates and maintain a positive living environment.
Your focus will be on providing excellent customer service and ensuring that residents feel heard, valued, and informed.
nterview Process.
Initial Phone Screen.
A brief conversation to discuss your experience and suitability for the role.
Written Assessment.
A short writing task to evaluate your technical writing and bilingual communication skills in both English and Spanish.
Video Interview.
A 30-minute interview where you’ll meet with our team to dive deeper into your experience and how you handle resident communications.
Final Interview.
A comprehensive discussion with senior management to ensure alignment with Pavago’s values and the responsibilities of the role.
Ready to Apply?If you are passionate about customer service, communication, and making a positive impact on residents' lives, we’d love to hear from you! Join Pavago's client and be a part of a company that believes in managing properties and treating residents with the care they deserve.