CHANNEL OPS MANAGER, LAST MILE, AMZL LOGISTICS

DESCRIPTION The goal of Amazon’s Global Delivery Strategy Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
To meet this goal, we are continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.
In this role you will be primarily responsible for tracking key metrics and action items for programs and processes in the Last Mile Operation, such as.
Payments, Losses, On Road Hours, Driver Experience, Daily Tracking and Safety/Security Investigation Track, always assuring all teams (internal and external) are aligned with standard procedures and requirements always focusing in customer experience.
Key job responsibilities Responsibilities include (but are not limited to).
· Ensure to remain customer obsessed.
· Operative discipline monitoring key processes at daily, weekly or monthly cadence.
· Tracking of goals and tasks to guarantee the overall success of the channel.
· Diving Deep capability to determine first level root causes.
· Ability to manage and populate performance reports and dashboards for key metrics.
A day in the life You’ll work both independently and collaboratively on projects, from development to delivery.
You might spend your morning gathering data and feedback to assess a program pilot, then spend your afternoon discussing a resourcing plan for another project.
You will collaborate with other teams, track project progress, and share updates with key stakeholders.
Amazon is a data-driven business, so no matter which project you are implementing, part of your role will involve gathering insights to make decisions.
You’ll trial different ideas, analyze data to identify potential challenges, and present your findings to senior teams About the team Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses.
We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.
Our goal is to make our customers’ delivery experience as smooth as possible.
BASIC QUALIFICATIONS - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Speak, write, and read fluently in English - Knowledge of Microsoft Excel at an advanced level, including.
pivot tables, macros, index/match, vlookup, VBA, data links, etc.
PREFERRED QUALIFICATIONS - 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.
obs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.