CHANGE MANAGER, FULFILLMENT OPERATIONS

DESCRIPTION The Change Manager is an active member of the FC’s Leadership Team, driving and supporting site performance and network initiatives.
The Change Manager actively manages a team of training specialists as well as a team of Quality Managers.
The CM must ensure the work of the team is aligned to meet internal customer needs.
By partnering with operations, building support teams, Senior Leadership and external customers such as ACES, PE Field Team and Business Partners, CM’s drive positive impacts on the key business metrics including safety, quality, productivity and customer experience.
The Change Manager owns the Inventory Control and Quality Assurance (ICQA) of our fulfillment center and oversees the day to day operations of the learning organization within the Fulfillment Center including, but not limited to, associate and manager onboarding/training and compliance with policies, procedures and standards.
Key job responsibilities - Maintains safety and compliance training, ensuring targeted safety metrics are achieved or exceeded - Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.
- Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners.
- Effectively contributes to the operational strategy, including both financial and learning inputs/outputs.
- Uses available data and tools to analyze and construct strategic plans which maintain and/or improve performance.
- Is a Continuous Improvement SME.
- Ensures processes and changes are communicated and that teams are prepared for implementation and adoption.
- Simplifies complex information to construct executable plans.
- Effectively composes verbal and written communication and identifies the appropriate forum for each.
Coordination and Synchronization of Continuous Improvement / Change Management - Coordinate top-down projects, site-level initiatives, continuous improvement actions to drive full implementation.
- Serve as primary site-level point of contact for ACES, PE, and Programs continuous improvement teams to coordinate completion of network actions at the site.
- Validate and prioritize site-level continuous improvement projects and actions, to include entitlement and resource coordination.
- Train and enforce proper change management and change approval standards for all projects.
- Chair a bi-weekly change management / continuous improvement meeting, including all stakeholders (WHS, RME, IT, Procurement, ICQA, IB and OB Sr.
Ops).
- Document and communicate site level continuous improvement wins to the network through the PE and Programs teams (change approval and communication submissions).
- Establish tracking and reporting mechanisms to drive compliance and standardize processes across shifts.
- Overall Management of ICQA and Learning departments through AMs and Learning Coordinators.
- Develop ICQA AMs to effectively lead, plan and execute ICQA operations - Develop ICQA AMs to deep dive, report, and partner with IB and OB operators to drive quality improvement.
- Develop Learning AMs / Learning Coordinators to effectively plan and execute onboarding and training through learning trainers and ambassadors.
- Willingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays.
BASIC QUALIFICATIONS - A completed Bachelor’s Degree from an accredited university.
- 5+ years of related experience including quality control, data analysis, change management, team building and leading with and without authority.
- Relevant experience in people management and development - Experience working in complex and large assignments, driving project collaboration across different teams, businesses and stakeholders.
- Spanish and English Fluent PREFERRED QUALIFICATIONS - Master’s Degree in related field - Experience in managing an operation leading process improvements through Lean process, Kaizen and Six Sigma principles - Background in logistics and previous Learning, Inventory Control and Quality Assurance Management experience, or similar environment