CAPACITY STRATEGY MANAGER

DUTIES AND RESPONSIBILITIES Capacity Procurement & Solution Design Serves as Capacity lead in pre-RFP planning process.
Provides subject matter expertise and curates feasible solutions to execute the business opportunities.
Identifies risks and collaborates with internal partners to effectively problem solve.
Performs post award procurement planning; accountable to ensure award is appropriately matched to the right capacity solution/team).
Interprets carrier analytics and leverages other tools (market data, freight and pricing tools and resources) to guide informed buying decisions within aligned geography.
Responsible for activities that evaluate award health; monitors adherence to capacity procurement plan and performs monthly review against customer scorecards.
Action plans to meet service metrics.
Performs continuous improvement to capacity strategy over lifecycle of the award.
Provides day to day problem resolution; identifies opportunities and issues, determines the best course of action, and implements solutions.
Works closely with internal resources on shipment updates, problem resolution and/or operational execution.
May be required to book freight as business needs dictate.
Internal and External Relationships Establishes effective relationships and maintains regular connectivity with key stakeholders to drive collaboration and effective solutions to enable growth.
Has direct interaction with customers and carriers to review market dynamics and trends, advise on current and future business needs, discuss recent wins/losses, and identify opportunities for additional business.
Quality Focuses on behaviors and activities to improve quality, including booking automation, on time performance and hourly compliance within aligned geography.
Review on time and compliance performance, aligning with customer expectations.
Ensures quality Key Performance Indicators are met according to aligned customer expectations.
Complies with expectations as defined in internal trading rules.
Other duties as assigned QUALIFICATIONS Required.
High School diploma or GED equivalent A minimum of three years of 3PL capacity/carrier account management experience Preferred.
Bachelor's degree preferred Previous experience creating strategic procurement solutions Excellent verbal and written communication skills with the ability to tailor messaging to the appropriate audience Professional presence, strong influencing skills and ability to build effective relationships, primarily focused on mid to senior level leadership.
Ability to gather various points of data to understand business conditions, draw conclusions and formulate an effective course of action.
Capable of making effective decisions of varying difficulty and complexity, based on data, expertise, and circumstances specific to the situation.
Ability to understand daily or hourly freight landscape and prioritize effectively to ensure optimal coverage Disclaimer.
This job description is intended to generally describe the nature and level of work to be performed by employees in this position.
It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
Equal Opportunity and Affirmative Action Employer C.
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Robinson is proud to be an Equal Opportunity and Affirmative Action employer.
We believe in equality for all and celebrate the diversity of our employees, customers and communities.
We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.
We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.