BUSINESS OPERATIONS MANAGER

Job Description The AMER Business Operations Manager is responsible for driving efficiency and effectiveness within the AMERregional marketing team.
This role will focus on synchronizing teams, enhancing marketing processes, systems, and tools to ensure seamless operations and program managing Showcase events in EMEA.
The perfect candidate will possess a robust background in operations, exceptional analytical abilities, strong program management skills, and the capacity to collaborate effectively across diverse departments and stakeholder levels.
Key Responsibilities.
Operational Management.
Develop and implement marketing processes and workflows to streamline operations aligned with the global marketing organization.
Oversee the daily operations of the AMERregional marketing team to ensure timely and accurate execution of marketing campaigns.
Ensure marketing projects are delivered on time and within scope.
Management and oversight of regional budget and travel allocations.
Program Management.
Serve as the liaison between HQ and the Localization/Transcreation team, setting and supporting deadlines, conducting content QA, and managing asset organization.
Adhere to and implement Business Operations and Experiential Marketing standards and best practices to maintain consistency across regions.
Collaborate with regional marketing and sales teams to analyze Showcase reporting and compile programmatic summaries.
Act as the intermediary for regions and Creative team to ensure regional teams have access to the appropriate Zendesk branding and Creative assets.
Regularly partner with other regional Business Operations Program Managers and the Experiential Marketing team to promote knowledge sharing and brainstorming across regions.
Data Analysis and Reporting.
Analyze business operations data to inform strategic decisions.
Develop reports to support business operations management.
Track and report on business performance metrics.
Training Manage training documentation and schedule trainings for new hires  Track team progress against mandatory company training programs Create documentation for marketing to communicate and train the sales team and SOPs on new reporting methodologies.
Ensure marketing teams are included in martech training when applicable Collaboration and Communication.
Work closely with global marketing teams to align regional marketing strategies.
Facilitate communication within the marketing team and with other departments to ensure alignment and transparency.
Assist regional marketers in vendor management and contracting to help with process efficiencies  Process Improvement.
Identify opportunities for process improvements and lead initiatives to enhance efficiency in alignment with the global marketing org.
Develop and document standard operating procedures for regional marketing activities.
Qualifications.
5+ years of experience in business operations, program management, or a related role.
Strong analytical skills and experience with data analysis tools and techniques.
Excellent project management skills with the ability to manage multiple projects simultaneously.
Strong communication and interpersonal skills.
Detail-oriented with strong organizational skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience.
Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid.
In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
This role must attend our local office for part of the week.
The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Today we power billions of conversations with brands you know and love.
We advocate for digital first customer experiences—and we stick with it in our workplace.
Over employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
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