BUSINESS DEVELOPMENT ACCOUNT MANAGER

At Bytagig we empower businesses to thrive with top-tier IT solutions and advanced cybersecurity.
We're committed to helping small businesses succeed by providing efficient and comprehensive IT services.
Every member of team plays a crucial role in helping us achieve this goal and do so through consistent performance that is aligned with our values, The Golden Rule of Advocacy, Satisfaction Commitment, Transparent Integrity, Can-Do Spirit, Ownership and Accountability, Prompt Responsiveness, and Efficient Resolution.
We are passionate about these values as they guide everything we do, both internally as a team and in supporting all interactions with our customers.
If you identify with these values, thrive in a fast-paced work environment, and enjoy a dynamic and diverse workplace, then we invite you to join us on our journey.
As a Business Development / Account Manager, you will drive business growth by acquiring new clients, managing existing accounts, and ensuring the delivery of high-quality IT services.
This role is ideal for someone who enjoys working in a specialized field, building relationships, and understanding the unique IT needs of companies.
Responsibilities.
Business Development.
Identify and pursue new business opportunities through networking, prospecting, and lead generation.
Conduct needs assessments with potential clients, understand their IT requirements, and propose tailored solutions.
Present and pitch IT services that align with the needs of clients, including infrastructure support, data management, cybersecurity, and cloud solutions.
Manage the sales process from initial contact to contract negotiation and closing.
Account Management.
Act as the primary point of contact for current clients, ensuring long-term satisfaction and relationship growth.
Regularly check in with clients to ensure service quality and identify additional opportunities for service expansion.
Collaborate with the leadership and technical teams to ensure the successful delivery of IT services and solutions.
Proactively identify and implement upsell or cross-sell opportunities related to new IT services or system upgrades.
Client Retention & Satisfaction.
Monitor and manage the ongoing needs of clients to ensure services meet expectations.
Address client concerns promptly and coordinate with internal teams to resolve issues efficiently.
Reporting & Documentation.
Maintain detailed records of client interactions, sales activities, and ongoing support efforts.
Provide regular reports on sales performance, client health, and business development metrics.
Qualifications & Skills.
Experience.
2+ years in business development or account management, preferably in IT or technology sales.
Strong track record in B2B sales, account management, and relationship building.
Skills.
Excellent communication and presentation skills, with the ability to articulate technical solutions to non-technical clients.
Ability to build trust and establish long-term relationships with clients.
Strong organizational skills, with the ability to manage multiple accounts and sales activities.
Self-motivated and goal-oriented, with a strong customer-first mentality.
Knowledge of IT services like cloud solutions, cybersecurity, data storage, and networking.