BILINGUAL SALES RETENTION SPECIALIST
Descripción de la oferta de empleo
he RoleWhat You'll DoPhone-Based Sales and ServiceSpend most of your day on the phone, building relationships with current and former customers.
se strong sales and customer service skills to achieve retention and win-back goals.
ustomer RetentionHandle inbound and outbound Spanish-language calls from customers considering cancellation.
nderstand the reasons for cancellation and offer personalized solutions to retain their business.
ighlight the unique benefits and value of Wave Energy to prevent account closures.
in-Back CampaignsProactively call former Spanish-speaking customers to reintroduce Wave Energy services.
resent competitive offers and promotions to encourage them to return.
nalyze trends in customer cancellations and refine win-back strategies for better results.
ustomer Relationship ManagementBuild trust and rapport with customers by demonstrating empathy and a genuine commitment to resolving their concerns.
nsure every interaction is professional, positive, and customer-focused.
rovide clear, accurate information about Wave Energy's services, pricing, and policies.
erformance MetricsExceed retention and win-back goals by saving accounts and reactivating former customers.
onsistently meet daily and monthly quotas while maintaining high customer satisfaction ratings.
dministrative DutiesLog all interactions and outcomes in the CRM system accurately and efficiently.
hare valuable feedback with management about trends in customer dissatisfaction and cancellations.
ollaborate with your team to improve retention and outreach strategies.
deal ProfileWhat You Bring to the TableFluency in Spanish and English.
Exceptional communication skills in both languages (spoken and written).
roven Sales and Customer Service Skills.
A track record of achieving sales, retention, or customer service targets.
trong Negotiation Skills.
Ability to propose solutions and close deals that satisfy customer needs while benefiting the company.
xcellent Listener.
A knack for understanding customer concerns and addressing them effectively.
xperience Matters.
Previous experience in customer service, sales retention, or a similar field.
elf-Motivated and Goal-Oriented.
Thrives in a fast-paced, results-driven environment.
e're looking for someone who can start as soon as possible! If you're ready to take on a meaningful, remote role with an innovative energy company, we want to hear from you.
elp Wave Energy build lasting relationships with its customers—one call at a time.
hat's on Offer?Work from Anywhere.
Enjoy the flexibility of working from home while making a real difference
Detalles de la oferta
- Sin especificar
- 05/01/2025
- 05/04/2025
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