BANAMEX_ANALISTA DE MÉTRICAS / C08

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities.
Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes Monitor requirements related to compliance with Corporate Policies Monitor and implement corrective actions derived from MCA reviews and other control entities Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications.
2-5 years of relevant experience Proficient in Microsoft Office Consistently demonstrates clear and concise written and verbal communication skills Ability to work in fast pace and changing environment Ability to analyze data and solve problems Proven organizational and time management skills Education.
Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
PARA LA POSICIÓN REQUERIMOS.
Licenciatura concluida en Informática, Actuaria o Matemáticas Experiencia en áreas operativas bancarias Experiencia en aclaraciones Uso del paquete de Microsoft (Word, Excel y Power Point) Conocimiento intermedio-avanzado en Excel (Formulas, Funciones, Graficas, Tablas dinámicas) Conocimiento deseable en Power BI, Power Pivot o Power Query Experiencia en procesos estadísticos Adaptado a cumplimiento de normas y regulaciones operativas.
Resolución de Problemas Adaptabilidad Trabajo Bajo Presión Capacidad de Gestión Colaborativo Habilidades de comunicación oral / escrita INGLES básico-intermedio (READ) EL OBJETIVO DE LA POSICIÓN ES.
Consolidar, analizar información y generar estadísticos operativos con alertamientos de cumplimiento Consolidar bases de datos para el reporte estadístico Transformar información histórica para monitorear el desempeño de la dirección de Aclaraciones Presentar indicadores en sesión de trabajo para alertar de posibles desviaciones en el cumplimiento de los tiempos regulatorios Seguimiento con las áreas operativas de los casos alertados con altos tiempos en la atención LA MODALIDAD Y HORARIO DE LA POSICIÓN ES.
AV.
REVOLUCIÓN NO.
Lunes a viernes Capacitación presencial (3meses) posterior HIBRIDA (3 OFICINA / 2 EN CASA) DE 8 A 17 h Disponibilidad de horario de manera ocasional ------------------------------------------------------ Job Family Group.
Operations - Core ------------------------------------------------------ Job Family.
Operations Support ------------------------------------------------------ Time Type.
Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc.
and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.
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