BANAMEX- ANALISTA DE DOCUMENTOS INTERNOS/ ATENCION A CLIENTES OPS SUP ANALYST 1 - C09 - CIUDAD DE MEXICO

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities.
Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms) Provide regular status updates for all project participants and create presentations for steering committee updates Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements Create, manage and maintain project plans and act as the project manager for all follow ups across various departments Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications.
Previous relevant experience preferred Proficient in Microsoft Office General knowledge of client reporting across the industry and our competitors Working knowledge of SQL environments and database queries Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Education.
Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
Funciones Funciones Especialista en llamadas con clientes internos/externos, validación de documentos Analista de documentos del clientes del segmento Patrimonial/ Empresarial Apertura y mantenimiento de contratos del segmento Patrimonial/ Empresarial Requisitos Experiencia en sistemas operativos bancarios Manejo del Idioma Inglés intermedio (deseable más no indispensable) Conocimiento en validación del contenido y autenticidad de las instrucciones recibidas por el cliente, para la prevención del fraude, detección de riesgos y disuasión Orientación a resultados.
Excelente actitud de servicio.
Trabajo en equipo.
Capacidad para toma de decisiones.
Comunicación efectiva (verbal y escrita).
Adaptación al cambio.
Escolaridad.
Licenciatura en Administración, Finanzas, u otras administrativas deseable Conocimientos en sistemas admwin/ eclipse/ ondeman/ citidoc Experiencia en validación de documentos y manejo de datos sensitivos.
Habilidades en uso de Office, en particular Excel.
Experiencia laboral en áreas operativas.
Experiencia en llamada por teléfono con clientes.
Zona de Trabajo Alvaró Obregon ------------------------------------------------------ Job Family Group.
Operations - Core ------------------------------------------------------ Job Family.
Operations Support ------------------------------------------------------ Time Type.
Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc.
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