BACK OFFICE AGENT
Descripción de la oferta de empleo
We are a Canadian call center dedicated to delivering outstanding customer service experiences, and we’re seeking talented individuals to join our growing team.
Our back-office agent shall provide the Services via chat, text/SMS and email channels.
Responsabilities
- Engage with customers through email and chat to provide swift, accurate solutions.
- Maintain a positive, empathetic, and professional attitude to ensure a top-notch customer experience.
- Accurately log and document customer interactions and resolutions.
- Develop a deep understanding of our products and services to effectively resolve inquiries.
- Manage Calls, Chat and emails solving customer issues, complaints, and inquiries on the first call, with customer satisfaction as your primary goal.
- Build relationships with customers and engage them by going the extra mile.
- Strong customer experience skill set.
- Excellent interpersonal skills and good energy.
Requirements:
- 6 months to 1 year of experience in a back office.
- Effective communication skills and a professional approach.
- Proficiency in using computers, Windows, Outlook, and MS Office.
- Advanced English skills.
What We Offer:
- Competitive base salary of $18,500 MXN.
- Attractive productivity bonuses.
- Full legal benefits, including life insurance and grocery vouchers.
Location: San Pedro Garza García, Nuevo León.
If you’re passionate about delivering outstanding customer experiences and ready to grow with us, apply now!
Detalles de la oferta
- ContactPoint360 México
- Sin especificar
- 21000$ - 21000$
- 03/12/2024
- 03/03/2025
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