ASSISTANT SHOWROOM MANAGER/STORE MANAGER
Descripción de la oferta de empleo
The Store Assistant Manager is responsible for achievement of sales targets, managing and developing the storeteams in order to maximize profitability, maintain brand and Company image, operational complianceand offer excellent customer experience.
The role is fully accountable for the daily operations of thestore and its workforce in line with the overall business objectives.
Responsibilities will include, but will not be limited to the following.
Customer• Ensure the highest levels of customer service are delivered at all times.• Take ownership for customer complaints and concerns and address these in a professional, efficientand effective manner.• Coach and mentor, the store teams to enhance customer service levels through brand/productknowledge and overall Retail understanding.• Constantly assess team performance against set key criteria in order to strengthen the team skills.
Sales• Drive sales and constantly strive to enhance business ensuring set KPI targets (such as net sales,conversion, shrinkage, stock turn) are met.• Create innovative approaches to attract new customers, expand store traffic, and enhanceprofitability.• Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock inorder to generate ideas and action plans to increase overall sales.• Identify key causes of underperformance, and drive action plans to respond accordingly throughanalysis and commercial awareness.• Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation toproduct, ranging, pricing, competitive activities and opportunities.• Full commercial accountability and responsibility for stock loss.
Standards• Taking accountability for the team understanding of the VM principles and standards.• Overall accountability for compliance of subordinates with established Company policies, proceduresand standards, including, but not limited to, keeping of funds and properties, personnel practices,security, sales and record keeping procedures.• Plan, organize and execute in-store processes including cash intake and cash handling, stockroom andstock-take administration management.• Ensure store inventory is controlled and that adequate security exists, stock shortages are kept to aminimum, all items are tagged and Stock Loss Action Plans (SLAP) are in place• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising anyconcerns to the Excellence and Compliance team in a timely manner.• Continually deliver and review in-store duties, including but not limited to, cleaning procedures, pre-opening inspections and checks.
KPIs• Net Sales• ATV, ATU & Conversion rate• Shrinkage• NPS Score• Data Capture• Employee turnover Functional / Technical Competencies• Customer service expertise• Commercial awareness• Selling skills• Analytical ability Minimum Qualifications/education• Degree In Industrial Engineering, Supply chain management or similar is highly advantageous
Detalles de la oferta
- Sin especificar
- En todo México
- Sin especificar - Sin especificar
- 24/10/2024
- 22/01/2025
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