APPLICATION SUPPORT SPECIALIST

The Job
Based in our Support Centre, located in Monterrey, Mexico, our support organization is strongly customer focused and comprised of highly skilled and wellmotivated Support Analysts. Your primary job function is to provide Technical support via phoneemailfax

What you will be doing
Professionally handle client calls, offering effective solutions and advice.
Engage with clients to perform remote testing, support, and troubleshoot technical issues.
Maintain and adhere to high Service Quality levels.
Ensure timely resolution of all issues and keep clients informed of progress.
Participate in relevant Epicor product training courses aligned with our certification scheme.


What you will likely bring
Proficiency in English both written and spoken.
Technical experience or ability to demonstrate technical aptitude.
Credit Card hardware and processing experience preferred.
Distribution knowledge a plus
Third party integration experience a plus.
Detail oriented.
Independent learner Desire to dig in and learn in addition to provided training and support.


Qualifications
Analytical Troubleshooting Skills Proficient at examining information, asking relevant questions, and delving into details.
Troubleshooting Goal Capable of defining problems, generating solutions, evaluating alternatives, and implementing chosen solutions.
Calm Customer Interaction Maintains composure when dealing with customers.
Dual Manager Collaboration Works with both a local manager and a USbased manager, ensuring effective coordination.
Global Collaboration Collaborates seamlessly with teams in Monterrey, India, and the US.

The Global Support Team
The Global Support team is our customer advocate and business partner, working to provide bestinclass training for Epicor customers. We support global customer education and deliver consistent, highquality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. Wed love to have you join us.

About Epicor
At Epicor we know that success comes from working together. Everyone has a role to play, and its the essential partnerships across our company that are crucial to our customers success and our growth as a business.

Were truly a team. Working in close partnership, we bring wideranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. Were proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, well help you find the right path. Through our training courses, mentorship, and continuous support, youll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because were the essential partners for the worlds most essential businessesthe hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued where you bring the whole and real youthats who were interested in. If you have interest in this or any role but your experience doesnt match every qualification of the job description, thats okay consider applying regardless.

We are an equalopportunity employer.
Bolsa de trabajo México ofrecemos puesto de Application Support Specialist para el sector de Informatica Telecomunicaciones en la empresa Epicor Software Mexico SA de CV de Monterrey. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.