ACCOUNT MANAGER SENIOR
Descripción de la oferta de empleo
technical issues, such as technical communication, fault locating and
demarcation, drill solution output, and other assurance technical work. 2. Manage project
requirements, develop project plans, identify project risks, and ensure timely
project delivery. 3. Fully cooperate with CLOUD teams, provide enterprise-level support plan benefits based on customer
satisfaction and service stability, output best practices, and proactively
improve and plan special services based on customer pain points. 4. Have the opportunity to
become a hero of one of the world's three major public clouds and become the
most professional customer technical service expert of the global public cloud. Job Requirements Service skill requirements: 1. Have excellent
communication skills and effectively communicate with customers about service
solutions and availability risks. Be able to quickly handle customer complaints
and obtain customer support and recognition. Be able to communicate with customer
executives. 2. Experience in corporate
level-S/A/B projects and in driving the implementation of cross-department
complex projects is preferred. 3. Have a sense of
responsibility, be able to practice customer first in the daily service
process, and achieve customer success. 4. Have strong pressure
resistance and execution ability, and can accept a certain frequency of
business trips. Requirements for professional
knowledge: 1. Understand Huawei's ICT
products and have at least three years of technical background in ICT.
Experience with cloud computing projects or 3+ years of customer service
experience preferred. 2. Be familiar with common IT
technologies, such as operating systems, databases, middleware products of
major software vendors (such as Microsoft, Oracle, SAP, and IBM), or IT basic
components (such as DNS and LDAP/AD). 3. Familiar with at least one
scripting language (Python/Shell/PHP, etc.). 4. PMP certificate or HCIx
certificate is preferred.
Detalles de la oferta
- Adecco
- 19/03/2025
- 17/06/2025
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