ACCELERATION CENTER - MARKETING, COMMUNICATIONS, & CLIENT EXPERIENCE TOWER SENIOR MANAGER

Línea de Servicio Internal Firm Services Industria/Sector Not Applicable Especialidad IFS - Clients & Markets Nivel Profesional Senior Manager Descripción del puesto y resumen Una carrera en Ventas y Marketing, dentro de los Servicios Internos de la Firma, te brindará la oportunidad de enfocarte en el posicionamiento de mercado de una marca distintiva de PwC e impulsar el crecimiento de los ingresos a largo plazo para la empresa.
Te enfocarás en diseñar, desarrollar, e implementar programas de comunicación y eventos con los medios para promover y vender la marca y los servicios de PwC así como contribuir y evaluar nuestras estrategias de precios en el mercado.
Nuestro equipo está centrado en el cliente, en posicionar estratégicamente la marca de la Firma en el mercado, y en facilitar el crecimiento de los ingresos a largo plazo.
Como parte de nuestro equipo, ayudarás al equipo a informar, mantener y analizar datos dentro de los sistemas de administración de los sistemas de relaciones con el cliente.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level.
To help us achieve this we have the PwC Professional; our global leadership development framework.
It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
PwC Professional skills and responsibilities for this management level include but are not limited to.
Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
Deal effectively with ambiguous and unstructured problems and situations.
Initiate open and candid coaching conversations at all levels.
Move easily between big picture thinking and managing relevant detail.
Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
Contribute technical knowledge in area of specialism.
Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
Navigate the complexities of cross-border and/or diverse teams and engagements.
Initiate and lead open conversations with teams, clients and stakeholders to build trust.
Uphold the firm's code of ethics and business conduct.
PwC Professional skills and responsibilities for this leadership role include but are not limited to.
People Leadership Enable the success of the Marketing, Communications, and Client Experience Team function in partnership with US Marketing, Communications, and Client Experience Team leadership Create opportunities to achieve the US Firm’s strategic goal to increase the use of the ACs Alongside the Talent Acquisition team, recruit and onboard the right skilled resources to achieve results, profitability, and business plan objectives Set clear objectives for team members with a focus on capacity and strategic skill development, managing performance through career discussions and in the moment feedback Train and develop team members with the right skills to develop a high performing team Function as a liaison across the US and ACs to collaborate, coordinate with counterparts to share best practices, address challenges and identify opportunities Work across the team and function to create the right synergies between team members and the right environment where colleagues can thrive Operational Leadership Create opportunities to generate scale, create efficiencies and new ways of working Creatively disrupt, improve and evolve ways of working across the Marketing, Communications, and Client Experience Tower and Mexico City AC Oversee the day-to-day activities of the team, ensuring that deliverables are met, operations are managed and performing efficiently and effectively Work with local AC and Tower leadership to establish quantitative and qualitative metrics, guidelines, and KPIs by which the site’s operational efficiency and effectiveness can be evaluated Create an environment where people and technology thrive together Promote and encourage others to value and celebrate differences working in and across diverse teams.
Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
Influence and facilitate the creation of long-term relationships which add value to the practice.
Uphold the firm's code of ethics and business conduct.
Strategic Thought Leadership Member of the Marketing, Communications, and Client Experience Leadership team responsible for creating strategies to deploy resources across agreed strategies and timely needs Act as a trusted advisor to the Marketing, Communications, and Client Experience Team, local AC leadership and relevant stakeholders during strategy formulation, development, and execution.
Develop KPIs to measure the effectiveness of agreed strategies, identify inefficiencies and propose actionable solutions.
Demonstrated ability to use planning tools and methodologies to enhance customer satisfaction Required Knowledge/Skills Minimum of 6 years of directly related experience required Oral and written English fluency required Bachelor's degree in business or related field required Fluency in English and Spanish Preferred Knowledge/Skills.
Demonstrated experience in working in large and diverse service delivery teams across a large multinational services organization including experience leading the transition of large processes and workstreams A strategic thinker with the ability to connect, identify less obvious opportunities and create impact without explicit direction Ability to work independently, take ownership and operate in a dynamic, multicultural working environment Solutions-focused with innovative ideation skills with an operational excellence mindset Demonstrated experience managing multiple stakeholders Global citizen mindset, cultural agility, versatile working style Excellent project management skills Strong communication (written and verbal) skills at all levels within the organization Demonstrated success as a team leader Leading teams to generate a vision Establishing direction and motivate team members Creating an atmosphere of trust Encourage and leverage diverse views Effectively coach and develop staff Encourage improvement and innovation Demonstrated expertise and success identifying and addressing client needs by  Developing and sustaining deep relationships with key stakeholders Identifying new / expanded service opportunities Preparing and presenting complex materials both in written and verbal form Understanding the benefits of willingly sharing best practices across the broader Acceleration Center network Demonstrated history of successfully soliciting information from clients to effectively qualify and scope opportunities; play an active role in discussing and developing solutions with client teams and clients Educación (si está en blanco, grado y/o campo de estudio no especificado) Degrees/Field of Study required.
Degrees/Field of Study preferred.
Certificación(es) (si está en blanco, certificaciones no especificadas) Required Skills Optional Skills Idioma(s) deseado(s) (si está en blanco, idiomas no especificados) Requisitos de viaje ¿Disponible para patrocinio de visa de trabajo? ¿Requiere autorización del gobierno? Fecha de cierre de publicación de oferta Nos conoces.
Nosotros queremos conocerte.
Tu carrera profesional es justo eso, tuya.
Tú la eliges.
Tú la vives.
Para alcanzar lo mejor de ella, necesitas las mejores oportunidades.
Por ello, las oportunidades están en el núcleo de una carrera con nosotros.
Oportunidades para crecer como persona, para construir relaciones duraderas y generar impacto en un lugar donde las personas, la calidad y el valor significan todo.