TRABAJO SERVICE DESK TECH TIJUANA, BAJA CALIFORNIA

Work with and assist customer service in the quoting process of specialty design limitations... these efforts contribute to sales growth by providing solutions and...

• oversee service desk operations and help manage mexico and us service desk teams... • manage technology vendors and service providers, establishing clear service...

- implement metrics to measure service performance and health... - monitor, respond to, and resolve cluster and infrastructure service issues...

Implement metrics to measure service performance and health... monitor, respond to, and resolve cluster and infrastructure service issues...

service now knowledge or any other ticket handling system g... supporting and implementing new routing configurations and general system maintenance for our tijuana...

Monitor and maintain sla agreements in help desk system... responsible for ensuring effective communication and timely resolution of it help desk requests...

Work can include image creation, image management, standard help desk ticket resolution, and project support... review and deploy new service packs, hot fixes, system...