TRABAJO SENIOR SERVICE DELIVERY MANAGER MARTÍNEZ DE LA TORRE, VERACRUZ DE IGNACIO DE LA LLAVE

Customer service manager who we are american international group, inc... customer service manager has the responsibility of delivering and materializing the product...

Prepare and share regular performance reports with senior leadership... develop strategies to improve service quality, reduce resolution times, and enhance customer...

Consistently meet service levels agreements and metrics in terms of volume, accuracy, and quality... maintain accurate and updated files for all accounts in accordance...

Provide up to date knowledge delivery... meet or exceed client service expectations for assigned inbound requests... report on status of accounts to local manager...

Provides timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding...

About the role - what you need to know: collection supervisor is responsible for reporting and analysis: preparing regular reports on key operational metrics and...