WELCOME REPRESENTATIVE

In this role you will be welcoming our new customers by informing specifics on their new accounts and confirming information in case further contact is needed.
Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values.
Contributes to building brand value and achieving enduring profitable growth.
Job functions Include but are not limited to.
•Makes a standard number of outgoing phone calls on new NMAC/IFS accounts while staying available for incoming phone calls, in order to welcome the customer to our company, confirm demographics and inform about specifics on their accounts.
•Must be able to utilize all tools available for researching customers information that can lead to contact.
•Direct the call to a specific department when special situations are discussed, in order to resolve questions  or concerns.
•Assistance on registration to our website and enrollment to recurring payments.
Job Knowledge and Skill.
•Level of understanding of auto finance to service new accounts.
Must be able to diagnose situations and apply appropriate tools while adhering to all Federal and State regulations as well as company policy.
Good oral and written communications, listening and interpersonal skills.
Good organization and problem solving skills.
Demonstrated ability to take a responsive customer service approach to work activities.
Competencies · Action Oriented.
· Dealing With Ambiguity.
· Conflict Management.
· Customer Focus.
· Decision Quality.
· Interpersonal Skills.
Requirements • High school diploma required; BA degree preferred.
• MS Office   intermediate.
• Fluent   English.
-Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual,) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
By   applying   for   the   advertised   position, candidates   acknowledge   that   Nissan Mexicana and   its   subsidiaries reserve   the   right   to   conduct   a   public   conduct   search   due   to   the   sensitive   nature   of   the   assets   and   information   involved   in   the   role.
This   includes,   but   is   not   limited   to,   proprietary   information,   financial   data, and   other   assets   requiring   safeguarding.
Nissan Mexicana and   its   subsidiaries   assure   confidentiality   and   compliance   with   all   legal   requirements   regarding   the   use   of   such   information.
By   applying   for   this   position,   you   are   consenting   to   this   check.
Aguascalientes Aguascalientes México