VP - CORE TRADE OPERATIONS

El Gerente Sénior de Procesamiento Comercial y de Efectivo es un rol intermedio a cargo de garantizar que se procesen las transacciones de manera correcta y puntual, en coordinación con el equipo de Servicios de Transacciones.
El objetivo general es administrar las operaciones diarias para lograr una unidad más grande de Operaciones Comerciales y de Efectivo, compuesta de múltiples equipos que realicen tareas relacionadas.
Responsabilidades.
Supervisar operaciones diarias para múltiples equipos y varios supervisores de unidad y asegurarse de que los equipos cumplan con las expectativas de calidad y desempeño.
Administrar la asignación de recursos de personal y ayudar con el desarrollo y supervisión del presupuesto.
Resolver problemas complejos y altamente variables con impacto departamental significativo.
Evaluar el desempeño y hacer recomendaciones de capacitación/desarrollo, para pagar aumentos, contratación, desvinculación y otras acciones de personal.
Garantizar que se sigan los procedimientos esenciales y contribuir con la definición de estándares de flujo de trabajo.
Contribuir a los objetivos de toda la función de Servicios de Transacciones.
Calificaciones.
Entre 6 y 10 años de experiencia en un rol de nivel jerárquico alto relacionado, con experiencia en administración y operaciones comerciales y de efectivo.
Experiencia comprobada en creación e implementación de procesos que mejoren el desempeño comercial.
Eficientes habilidades analíticas y de comunicación verbal y escrita.
Educación.
Licenciatura/título universitario, preferentemente maestría.
La descripción de este puesto proporciona una revisión de alto nivel de los tipos de trabajos realizados.
Se pueden asignar otras obligaciones laborales según sea necesario.
BUSINESS OVERVIEW Mexico Trade Operations is a key unit within the Global Trade Operations, with servicing responsibilities for a group of trade products (Trade Working Capital Solutions, Trade Loans, and Core Trade) supporting several Citigroup businesses.
Global Trade Operations offer world class trade services in over 70 markets around the globe.
The Mexico-based organization supports Mexican clients as initiators of transactions to counterparties in other Global Regions, as well as completing transactions to our clients that emanate from Citigroup branches in other Regions.
The Organization provides our corporate clients with transaction preparation, processing and customer service.
In striving to achieve high quality delivery, the organization works closely with business partners and internal servicers.
A significant focus on risk & control, customer service and quality is practice at the transaction and process levels.
Trade Operations creates, promotes and supports products and services to help clients better manage their trade flows and maximize the success of their business.
Trade Mexico is a key business in TTS, with a large operational footprint in branches throughout the region.
Description of Role.
The Core Trade Operations Head is responsible of Core Trade Operations, reporting to the Mexico Trade Operations head.
The Mexico Core Trade Ops Head will manage the processes locally and through the various vendors in Tampa, Colombia and Asian CSC’s in partnership with the Trade Latam cluster CSC.
Actively engage with TTS business, Coverage and other functions to provide strategic direction from a Core Trade Operations perspective; prioritizing technology innovation for Core Trade Operations, maintaining a strong focus on the delivery of high quality customer services Managing human, processing and system resources to maximize quality and quantity of service while managing cost-efficiency Take a leadership role in exploring and developing key themes within Core Trade Operations such as re-engineering through LEAN, optimization, centralization, RPA, straight-through-processing and outsourcing, leveraging organizational resources within and outside TTS Client Operations to drive and implement these initiatives Maintain a strong risk & control and compliance environment throughout the TTS Client Operations organization that can rapidly adapt to changes in the regulatory and compliance environment; proactively escalating addressing all issues timely and competently through the drafting, implementation, and tracking of relevant Corrective Action Plans (CAPs) Maintain permanent controls readiness, an effective control and compliance environment in all departments Support regional and country financial and resource goals and actively delivering on Trade Operations expenses and FTE’s productivity Develop a team of direct staff that are best-in-class in their respective roles, and manage a diverse pool of Operations human resources, establishing strong succession plans to ensure business continuity Promote a conducive and inclusive work environment marked by high morale, team spirit, diversity and meritocracy driven, throughout the TTS Client Operations organization supporting Employee Satisfaction activities and related indicators (VOE survey).
Liaise with Production & Development support technology teams to resolve exceptions found during daily monitoring and to seek any enhancements/ systemic changes, if any due to customer requirement.
Facilitate accurate and timely resolution of all system outages engaging with all relevant partners such as PS, Tech, Product and Client Service teams to mitigate client impact.
Understand, troubleshoot, and quickly solution complex queries that can run over multiple platforms.
Strong partnerships developed with Regional and in-country O&T, Product, Relationship Management and Ops Controls ORGANIZATIONAL CHART QUALIFICATIONS.
Be a strong manager with significant experience in managing and understanding organization at a country or regional level Superior people leadership/management skills Ability to learn quickly and work under pressure and able to manage effectively in a matrix environment Excellent communicator (written and oral), fluent in English and Spanish is a must Proven leader by clients and staff with the ability to define strategy and provide inspiration Excellent prioritization, organization, coordination and time management skills Customer oriented.
Able to deal with internal clients in a positive manner and help deliver solutions that benefit the business Strong influencing and negotiation skills.
Ability to explore alternatives and positions to reach outcomes that are supported and accepted by various parties Proactive and dynamic with strategic mindset.
Able to identify and resolve issues quickly and effectively Ability to work effectively in situations requiring analytical, interpretive and problem solving skills 7 to 12 years’ experience in relevant field with at least 5 year on Trade Services Operations experience.
Certified Documentary Credit Specialist (CDCS) is a plus.
Thorough understanding of the rules and regulations that apply to LC's -ISP98, UCP600, ISBP Experience in process improvement.
Good knowledge of process, productivity & must be knowledgeable in system In-depth knowledge of Core Trade products / Processes and operation activities aligned to delivering them as well as general understanding of TTS Technology Ability to quickly understand local legal and regulatory requirements, exposure to regional/global regulatory requirements, and a strong aptitude to design process and people to comply with them Experience in risk & control (including significant experience in identifying risks, control issues, implementing corrective actions and best practices), quality management and re-engineering Strong interpersonal skills (as relates to various backgrounds as the programs will fundamentally aim at changing the day-to-day operational footprints) Proven track record in Operations process assessment and knowledge KEY RESPONSIBILITIES Support Monthly Business Review calls with key stakeholders.
Product and Operations Transparent & effective communication with business partners and Seniors in the branches (Operations/Technology/Product) Create and implement timelines, communications, trackers, presentations & methodology Validation of activation and initiation documentation received and approved Identify and communicate areas of risk detected during activation to Sr.
Mgmt Communicate effectively with technology support teams when system issues occur Provide internal training on platforms and processes as needed Provide transactional processing support for Core Trade Operations Daily Management of in-process, pending & service related activities, ensuring high quality processing service to our customers and internal partners, for Core Trade Responsible to ensure a smooth, error free process flow Responsible to develop procedures and keep changes tracking accordingly Perform within departmental procedures & compliance standards in order to minimize losses to the Firm Execute moderate to complex transactions (threshold approval) Assist with approval processing in the unit, assist with special reports & projects as needed Internal process enhancements Identify, initiate and execute process improvements Create and/or approve procedures to support process enhancements Focus on controls, customer service and quality Ensure risk is accounted for, considered and approved Integration of new products Support Senior Project Manager by understanding the product, identifying strategic partners, ensuring legal and product needs are fulfilled Track different projects with due diligence.
timeline and budget Provide updates and metrics Process flow and organize roles and responsibilities KEY COMPETENCIES / EXPERIENCE REQUIRED Strong proven problem solving and time management skills.
Ability to process transactions that require attention to detail.
Must be able to adapt to change in a fast paced environment.
Ability to accept responsibility and maintain a high level of integrity and ethics.
Ability to analyze information, problems, situations, practices or procedures to define problems/objectives and identify patterns, relationships, relevant concerns or factors.
Takes initiative and offers creative and innovative solutions to solve problems and issues as they arise.
Ability to lead and influence others.
Strong interpersonal and intrapersonal skills – ability to leverage resources and relationships.
Ability to accurately interpret information and then effectively convey ideas to others.
Education •Bachelor’s degree/University degree or equivalent experience, Master’s degree is plus ------------------------------------------------------ Job Family Group.
Operations - Transaction Services ------------------------------------------------------ Job Family.
Cash Management ------------------------------------------------------ Time Type.
Tiempo Completo ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer.
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