THOUSANDEYES - DIGITAL SCALE SPECIALIST MEXICO CITY, MEXICO
Descripción de la oferta de empleo
the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points.
As the world continues its digital transformation and relies more on cloud services and the Internet, the \"network,\" which is now both public and private, has become a black box our customers cannot see or understand.
ur Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity.
n August , Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud.
ThousandEyes is also a foundational component of Cisco's growing Full-Stack Observability (\"FSO\") business.
bout The RoleThe Digital CSM is responsible for overseeing the entire customer lifecycle by leveraging technology, automation, and data to create a seamless experience across onboarding, adoption, and renewal phases.
You will proactively engage with customers digitally, ensuring they receive value and meet their goals without the need for constant one-on-one communication.
This role is key to scaling our customer success efforts and optimizing engagement while maintaining the human touch.
hat You'll DoDigital Engagement Strategy.
Develop and execute a proactive digital communication strategy for customer segments, focusing on volume accounts.
Ensure each stage of the customer journey is optimized to drive engagement, adoption, and retention.
ech Touch Execution.
Utilize automation platforms and email outreach to engage customers at critical moments, ensuring personalized experiences at scale.
ata-Driven Customer Success.
Leverage key performance indicators to assess the effectiveness of touchpoints, such as delivery rates, open rates, and click-through rates.
Analyze customer data to make recommendations to fine-tune digital touchpoints and increase engagement.
onitor and Report on KPIs.
Track and report on key performance indicators (KPIs) to senior leadership, providing regular updates on progress, identifying trends, and highlighting areas for improvement to ensure alignment with business goals.
ustomer Journey Optimization.
Continuously improve the digital customer journey by analyzing customer interactions, identifying pain points, and implementing automated solutions to streamline processes.
ollaboration.
Work closely with other teams such as product and marketing to ensure alignment of digital initiatives with broader business goals
Detalles de la oferta
- Sin especificar
- 28/12/2024
- 28/03/2025
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