TECHNOLOGY SUPERVISOR (C#, JAVASCRIPT, .NET) - HÍBRIDO

Your Job You will be
expected to identify and develop your own team's unique comparative advantages
that will allow them to create value in their current role and prepare for
future growth. The perfect candidate will have strong people leading skills and
a desire to contribute to and improve our IT support structure, own challenges
that come with supporting a global enterprise environment and proactively build
relationships with key business stakeholders.    Our Team As a leader
in Koch Global Services second level IT support organization, you will lead a
cross functional team leveraging Intelligent Swarming methodology. You will be
expected to collaborate with a team of leaders, both local and remote, to
maximize the potential of a large and diverse team.    What You
Will Do •
Understand, develop, apply, and coach employees on our culture of Principle
Based Management  •
Supervise, coach, mentor and develop a group of Technical Support Specialists
in the day-to-day operations of providing level 2 IT support to internal
customers from multiple businesses  • Provide
strong leadership with excellent interpersonal, team building, communication
and influencing skills to drive positive outcomes and business value  • Identify,
assess, and work to close gaps in employee performance and development areas to
improve performance and prepare them for their next career path
opportunity  • Monitor
and manage group and individual performance to ensure the team is efficiently
and effectively addressing consumer issues and meeting service level
commitments  •
Continually evaluate and improve consumer support processes and procedures to
maximize team efficiencies and ensure a positive consumer experience  • Identify
needs for individual/group training and ensuring team members have the right
level of expertise to complete requests and incidents accurately, timely and
with a high level of quality  • Develop
and maintain strong customer relationships across business groups supported;
effectively handle and resolve customer escalations in a timely manner    Who You
Are (Basic Qualifications) •
Experience in a leadership role managing a team  •
Experience at developing talent; individually and organizationally  •
Experience leading remote teams   What
Will Put You Ahead •
Experience working in an IT leveraged / shared service Experience working in a
large, complex, global environment  • Ability
to drive process improvement and experimentation initiatives that contribute to
long-term operational excellence  • Ability
to manage relationships with key stakeholders • Passion
to help the people •
Decision-making • Coaching
and mentoring to providing guidance, support, and development opportunities for
team member • Problem
solving • Be a team
building so you can help to create and maintain a high-performing group • Have a
cultural competence to adapting new ways to think • Strategic
Thinking to aligning team goals with the organization. • Managing
IT Development and support teams •
Experience in SQL Server transact-SQL or PL/SQL, Microsoft stack (C#, ASP.NET
framework, Java Script) •
Understand the flow of EDI transactions, inbound and outbound file processing,
communication protocols like AS2, SFTP, FTP, HTTP/S.   At Koch
companies, we are entrepreneurs. This means we openly challenge the status quo,
find new ways to create value and get rewarded for our individual
contributions. Any compensation range provided for a role is an estimate
determined by available market data. The actual amount may be higher or lower
than the range provided considering each candidate's knowledge, skills,
abilities, and geographic location. If you have questions, please speak to your
recruiter about the flexibility and detail of our compensation philosophy.   Who We
Are At Koch,
employees are empowered to do what they do best to make life better. Learn how
our  business
philosophy  helps
employees unleash their potential while creating value for themselves and the
company. Additionally,
everyone has individual work and personal needs. We seek to enable the best
work environment that helps you and the business work together to produce
superior results.