TECHNICIAN OPERATIONS HELP DESK
Descripción de la oferta de empleo
Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of onsite technician if necessary.
Job Responsibilities Other duties may be assigned
Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
Handles problems of sensitive nature or requiring extensive research to resolve.
Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
Provide superior service through fast and prompt interaction with other groups of support.
Skills and Requirements
Level of formal education A high school diploma or equivalent G.E.D., may include specialized or vocational courses.
Area of study Information Technologies Computer Science
Years of experience One to two years.
Type of experience Experience as Customer Contact Specialist Technical Support Customer service
Special certifications or technical skills Fluent in English and Spanish
Otherpreferred LINUX, MS Office, MySQL. Portuguese is Desirable.
Bolsa de trabajo México ofrecemos puesto de Technician Operations para el sector de Informatica Telecomunicaciones en la empresa AutoZone México de Chihuahua. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- AutoZone México
- 23/11/2024
- 21/02/2025
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