TECHNICAL SUPPORT REPRESENTATIVE (MEXICO)
Descripción de la oferta de empleo
Our responsive and knowledgeable representatives drive customer loyalty through providing effortless support experiences and delivering swift, holistic, and lasting resolutions.
perate above the line - we take ownership, seek solutions, and lean into tough conversations.
ctive listeners - we ask questions and look for underlying concerns that connect to a larger customer need.
edicated to the Mission - we provide constant updates and deliver swift resolutions.
mbassador - we represent Orum to our customers and leverage cross-functional relationships to ensure feedback is delivered and heard.
echnical and industry experts - we master the product, integrations, sales techniques, and trending strategies.
he Technical Support Representative will be responsible for executing a support system that is designed to be as effortless as possible for our customers.
alary.
The base salary range is up to $ MXN.
If you're selected, we'll make an offer that matches the experience you're coming with.
We respect your time and don't intend to waste it.
lease keep reading...
id you know? Research indicates men often apply for jobs if they meet just 60% of the criteria, but women and other underrepresented groups usually wait until they check every box.
Let's change this pattern! If you see yourself fitting into this role, even without ticking all the boxes, we'd love to hear from you.
At Orum, we value diverse perspectives and are excited to consider how your unique skills could contribute to our team's success.
hat You'll Do.
fficiently operate a high-volume, multi-channel ticket queue, handling complex cases that may take a month or more to resolve.
erve as an escalation point for intricate support requests, troubleshooting complex integrations and sophisticated software setups.
uild cross-functional relationships and apply advanced time management skills to achieve Key Performance Indicators.
rovide holistic solutions to fully resolve support requests, anticipating downstream impacts for seamless, world-class customer support.
aster Orum's product suite and its integrated technologies, becoming a go-to resource for both customers and internal teams.
reate and update knowledge base content to empower self-service options for internal and external users.
ritically evaluate and improve support processes to enhance best practices and elevate the effortless customer experience.
ontribute to the growth of the support team by participating in training, coaching, and mentorship.
ust Have.
+ years of experience in Technical Support.
endesk/FreshDesk experience.
xperience troubleshooting software as a service (SaaS).
xperience \u Intermediate proficiency with Google Apps suite (ie Docs, Sheets, etc)
Detalles de la oferta
- Sin especificar
- 05/01/2025
- 05/04/2025
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