TECHNICAL SUPPORT REPRESENTATIVE
Descripción de la oferta de empleo
Respond to unique requests from our client base via our communication channels (email, phone, chat) Assist our customers and internal teams by diagnosing and troubleshooting technical issues related to Panorama software and platforms Provide strong support to our customers through accurate and responsive assistance.
Ensure proper documentation and resolution takes place on all our client interactions.
Escalate complex issues to higher tiers of support as needed The Profile Our Ideal Candidate Has.
Advanced English comprehension (C1/C2 Level) Strong verbal and written communication skills Determined focus on providing great customer service Advanced analytical skills, as well as willingness to learn and improve Basic knowledge in software, hardware and computer settings Alternate desired qualifications can be.
Experience working in CX support, technical support or a related field Understanding of ticketing systems (JIRA, Zendesk, Remedy, etc.) Experience working under a multi-channeled support environment G-Suite and Mac knowledge Nice to Have.
A bachelor’s or master’s degree (majoring in Business, Economics, Marketing, Sales, Communications, Social Impact, Entrepreneurship or another related field) The Employer Our client is a full-cycle service provider that builds software R&D offices for US product tech companies in Eastern Europe and Latin America.
Our client has an exclusive focus on tech recruitment with full operational support.
Detalles de la oferta
- Snaphunt
- 17/10/2024
- 15/01/2025
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