TECHNICAL SUPPORT ANALYSTS I
Descripción de la oferta de empleo
Primary Responsibilities
Provides timely and courteous responses to telephone, email, and webgenerated support requests, including troubleshooting, initial resolution, andor escalation.
Works with a sense of urgency while following established processes to resolve issues.
Completes thorough documentation of all work in an online ticketing system.
Effectively communicate technical issues in a nontechnical manner verbally and by written correspondence with all levels of the organization as well as outside customers regarding reported issues.
Effectively communicates with IT team members and management to document customer issues, create assignments, manage support requests, and share best practices.
Provides initial desktop, server, network, hardware, and software troubleshooting for issues related to those items.
Performs all other duties as assigned by immediate supervisor.
Education Experience
Excellent customer service skills, including ability to work with users of all ability levels.
Excellent telephone, verbal, and written communication skills in English and Spanish.
Extremely detail oriented and organized.
Ability to consistently follow documented procedures while still employing an innovative spirit and sharing creative ways to improve processes.
Strong interpersonal and customer service skills.
Knowledge of SAP is helpful.
Knowledge of IT Service Management software is recommended.
Certifications is a plus.
Recent support center technical support experience is desired, but not mandatory.
Working knowledge of Windows Operating Systems for desktops and Servers.
Ability to type 45 WPM preferred.
Working knowledge of Microsoft Office Products.
Must work well in a team or as an individual.
Ability to quickly learn several proprietary applications that are core to our business.
Schedule flexibility to include weekends, evenings, and holidays as needed andor required by business needs.
Bolsa de trabajo México ofrecemos puesto de Technical Support Analysts I para el sector de Informatica Telecomunicaciones en la empresa TBC de México de San Luis Potosí. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- TBC de México
- En todo México
- Sin especificar - Sin especificar
- 14500$ - 14500$
- 25/06/2024
- 23/09/2024
Responsible for providing technical support and expertise to customers utilizing the azure machine learning platform... respond to inquiries, troubleshoot technical issues and provide solutions... experience in troubleshooting and resolving technical issues related to machine learning frameworks and......
Pm ubicación en naucalpan... químico o a fin titulado bilingue requisitos : experiencia de 3 a 4 años en el soporte comercial para el desarrollo de nuevos productos y tecnologías de adhesivos para empaque flexible, tecnologías de adhesivos de laminación, conocimiento en equipos de laminación, impresión......
I am thrinadh, i work as a technical lead recruiter for cliecon solutions inc... act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... required/minimum skills/qualifications: minimum 2+ years relevant experience as......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
Account technical specialist el (ats) será la cara técnica de preventa primaria y el punto de orquestación entre los recursos internos y externos a migesa... trabajará en estrecha colaboración con los account managers de migesa y estará en continua relación con los roles afines en la estructura de atención......
Praat escuela de vuelo sc requiere personal técnico aeronáutico para su base ubicada en aeropuerto intercontinental de querétaro técnicos en mantenimiento clase i técnicos en mantenimiento clase il, electrónica/laministería favor de enviar cv indicando que se cuenta con certificados, examen médico y......
Support tracking of global communications metrics, including media hits, mentions, and other relevant results to demonstrate our reach and impact... research and support development of communications including but not limited to thought-leadership pieces that promote village capital's track record of......
· responsible for providing technical support and expertise to customers utilizing the azure machine learning platform... respond to inquiries, troubleshoot technical issues and provide solutions... · experience in troubleshooting and resolving technical issues related to machine learning frameworks......
Responsible for providing technical support and expertise to customers utilizing the azure machine learning platform... respond to inquiries, troubleshoot technical issues and provide solutions... experience in troubleshooting and resolving technical issues related to machine learning frameworks and......
Preferred technical skills programming skills... mentorship program, access to technical and management training courses, career projection... this includes assisting customers in the design, implementation, scoping, estimations, support phases and other engagements... participate in discovery sessions......
