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TECHNICAL SUPPORT ANALYST-HIBRIDO-CDMX-LOMAS DE CHAPULTEPEC

Ciudad de México - Ciudad de México

Descripción de la oferta de empleo

As a Technical Support Analyst , you will be a vital team member in the Global Support organization, providing responsive, world-class, quality support to customer accounts for Infor’s products. Technical skills you'll need: Knowledge in API integration, SMTP, network and security, certificates, SQL (basic-intermediate) , DB  administration , Linux systems  administration , RDP, SSH, log reviewing. Ability to diagnose technical issues and implement effective solutions. Ability to convey technical information clearly and concisely to stakeholders at all levels. English skills. Some of the activities you'll have: Support all the technical aspects of our product which includes, but is not limited to: APIs, integrations, printing, SQL, databases, ERP and WMS, BODs, Connection points. Ability to cover on-call shift on a rotational basis. Deliver customer service and support, maintaining a customer-centric approach and ensuring customer satisfaction. Stay updated on product features, enhancements, and industry trends to provide informed technical assistance and recommendations to customers. Participate in training sessions and continuous learning activities to enhance technical skills and product knowledge. Use of troubleshooting techniques and methodologies to identify root causes of problems, bugs, performance issues and develop effective solutions. Collaborate with cross-functional teams and stakeholders to address escalated issues, communicate resolutions, and drive continuous improvement efforts. Benefits we offer: Restaurant tickets $1,500MNX monthly. Food Coupons $3,000MNX monthly. Savings Fund 13% capped. Christmas Bonus, 30 days. Vacation premium 50%. 13 vacation days. 3 personal days. Life Insurance. Healthcare Insurance. Free parking lot access.
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Detalles de la oferta

Empresa
  • Infor
Municipio
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 01/07/2024
Fecha de expiración
  • 29/09/2024
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