TECHNICAL SPECIALIST ADVANCE ENGLISH
Descripción de la oferta de empleo
General Accountabilities
Onboarding and Offboarding
o Coordinate Onboarding Assist with the logistics of new employee onboarding,
including scheduling and preparing materials.
o Support New Hires Assist with onboarding activities, providing guidance and
technical support to new hires throughout the process.
o Offboarding Support Assist with offboarding processes, including account
deactivation, equipment retrieval, etc.
Technical Support
o Tier 2 Support Handle technical escalations and more advanced inquiries beyond
the skills of Level 1 support.
o Issue Resolution Troubleshoot hardware and software issues, providing timely
solutions to endusers.
o Documentation Maintain accurate records of support requests, resolutions, and
knowledge base articles.
o Collaboration Work closely with Level 1 support and other IT teams to resolve
complex issues.
Customer Service
o Excellent Communication Communicate effectively with endusers, explaining
technical concepts in a userfriendly manner.
o Customer Satisfaction Ensure a positive customer experience by resolving issues
promptly and professionally.
o Empathy Show empathy and patience when assisting users with technical
challenges.
Compliance and Security
o Adhere to Policies Ensure compliance with company policies, security protocols,
and industry best practices.
o Security Awareness Educate endusers on security practices and help prevent
security breaches.
o Data Protection Safeguard sensitive information during onboarding and offboarding
processes.
Job Qualifications
Education
Bachelors in Computer Science or a related field.
ITSM foundation training is required.
Level 2 help desk or technical support role.
Technical Skills
Minimum of 6 months in a help desk or technical support role.
Troubleshooting skills and knowledge.
Proficiency in Windows and macOS environments.
Familiarity with Active Directory, Exchange, and Office 365.
Basic networking knowledge TCPIP, DNS, DHCP.
Certifications Relevant certifications e.g., CompTIA A, Microsoft Certified Modern
Desktop Administrator Associate are a plus.
Professional Skills
Fluent English language skills required verbal and written communication.
Effective communication and problemsolving skills.
Able to write technical work instructions to add value to the teams operations.
Experience working with multicultural teams and customers.
Selfmotivated and disciplined.
Strong investigative and analysis skills.
Customerfocused Strong customer service orientation and problemsolving skills.
Team Player Collaborative mindset and ability to work well within a team.
Bolsa de trabajo México ofrecemos puesto de Technical Specialist para el sector de Informatica Telecomunicaciones en la empresa converge Technology Solutions de Puebla. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- converge Technology Solutions
- 30/08/2024
- 28/11/2024
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