TECHNICAL CONSULTING ENGINEER
Descripción de la oferta de empleo
Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field.
We provide tireless support to our customers, partners, account teams, and other TAC engineers.
With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none! Enabling our Customers by enabling Cisco Technology, the TAC further specializes in.
Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching… and other emerging technologies.
Your Impact You will work in the High Touch Technical Support team within Service Provider, supporting high touch customers.
We’re looking for someone with great soft skills on top of great technical skills.
You’ll also work with internal stakeholders of the Expert Care team, and internal partnership to solve challenging issues is a must.
You are the connection to Cisco customers and will build effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued.
You will continually develop your working knowledge of networking products and protocols to provide technical support on a worldwide basis in designated technology focus area You can effectively utilize databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction You love sharing knowledge to build relationships, and effectively troubleshoot problems both alone and as part of a team.
The Technical Consulting Engineer is a hybrid position.
Candidates should reside in Mexico and plan to be able to work from the CDMX office.
Minimum Qualifications.
Possess 5+ years of professional experience in any of the following areas:
Detalles de la oferta
- Sin especificar
- 10/03/2025
- 08/06/2025
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