TECHNICAL APPLICATION SPECIALIST

As a Technical Application Specialist based in our Support Centre in Monterrey, Mexico, you will provide technical support via phone, email, and fax.
You will be responsible for responding to client calls professionally, providing appropriate solutions and advice, and ensuring service quality levels are maintained.
We are seeking applicants with excellent verbal communication skills, strong analytical and troubleshooting abilities, and a service-oriented mindset.
What you will be doing.
Ensure timely and effective resolution of customer issues in alignment with SLTs.
Navigate complex customer challenges by collaborating with support, development, and services teams.
Mentor and train employees on case handling and operational processes.
Develop and maintain documentation and knowledge resources to enhance team performance.
Drive cross-functional problem-solving initiatives and recommend process improvements to influence best practices.
Monitor dashboards to track and manage case activity, ensuring progress and timely resolution.
Act as a key liaison to achieve outcomes that exceed customer expectations.
What you will likely bring.
Strong analytical, conceptual, and problem-solving abilities.
Proven ability to work independently and collaboratively in a team-oriented environment.
Exceptional communication skills, both written and oral.
Practical experience in prioritizing and executing tasks under high-pressure conditions.
Ability to influence and foster constructive relationships with internal and external stakeholders.
What could set you apart.
3+ years of hands-on experience in a similar role.
Expertise in support and cloud processes, with a track record of managing complex issues effectively.
Ability to lead cross-functional initiatives and deliver impactful results.
Strong interpersonal and consultative skills, with the ability to present ideas in user-friendly language.
Commitment to promoting a collaborative and customer-focused environment.
#LI-JI1 #LI-HYBRID About Epicor At Epicor, we’re truly a team.
Join talented professionals in creating a world of better business through data, AI, and cognitive ERP.
We help businesses stay future-ready by connecting people, processes, and technology.
From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path.
Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.
At Epicor, your success is our success.
And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits Health and Wellness.
Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support.
Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility.
Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement  Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in.
If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter.
Antonio Ibarra Bustillos At Epicor, we know that success comes from working together.
Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customer’s success and our growth as a business.
We’re truly a team.
Working in close partnership, we bring wide-ranging talents together in powerful collaborations.
We think innovatively, share our knowledge generously, and constantly learn from our colleagues.
We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other.
Together, we go further and imagine an even brighter future.
Whatever your career journey, we’ll help you find the right path.
Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.
At Epicor, your success is our success.
And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs.
At Epicor, we are committed to upholding the highest standards of integrity and transparency.
We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information.
These scams can seem legitimate, but it's important to know how to protect yourself.
How to Identify Phishing Scams.
No Payment Required.
Epicor will never ask for payment to apply for a job.
Our recruiters will never ask for payment to apply for a position or as a condition of employment.
For example, any required background check will be facilitated by Epicor.
Beware of Misleading Communications.
Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor.
Epicor will not be responsible for any loss or damage suffered.
Verify Authenticity.
All legitimate Epicor emails will end with “@epicor.
om”.
The only valid domain is www.
picor.
om.
Verify job positions on our careers site at jobs.
picor.
om.
Be cautious of generic emails and check for misspellings of Epicor or non-Epicor email addresses (e.
., gmail.
om, yahoo.
om, or even close variations like @epicor.
alent.
om).
If you have any questions or encounter any suspicious emails, job postings, and/or communication from what appears to be Epicor, please report them to immediately.