TECHNICAL APPLICATION SPECIALIST

As a Technical Application Specialist based in our Support Centre in Monterrey, Mexico, you will provide technical support via phone, email, and fax.
You will be responsible for responding to client calls professionally, providing appropriate solutions and advice, and ensuring service quality levels are maintained.
We are seeking applicants with excellent verbal communication skills, strong analytical and troubleshooting abilities, and a service-oriented mindset.
What you will be doing.
Ensure timely and effective resolution of customer issues in alignment with SLTs.
Navigate complex customer challenges by collaborating with support, development, and services teams.
Mentor and train employees on case handling and operational processes.
Develop and maintain documentation and knowledge resources to enhance team performance.
Drive cross-functional problem-solving initiatives and recommend process improvements to influence best practices.
Monitor dashboards to track and manage case activity, ensuring progress and timely resolution.
Act as a key liaison to achieve outcomes that exceed customer expectations.
What you will likely bring.
Strong analytical, conceptual, and problem-solving abilities.
Proven ability to work independently and collaboratively in a team-oriented environment.
Exceptional communication skills, both written and oral.
Practical experience in prioritizing and executing tasks under high-pressure conditions.
Ability to influence and foster constructive relationships with internal and external stakeholders.
What could set you apart.
3+ years of hands-on experience in a similar role.
Expertise in support and cloud processes, with a track record of managing complex issues effectively.
Ability to lead cross-functional initiatives and deliver impactful results.
Strong interpersonal and consultative skills, with the ability to present ideas in user-friendly language.
Commitment to promoting a collaborative and customer-focused environment.
#LI-JI1 #LI-HYBRID About Epicor At Epicor, we’re truly a team.
Join talented professionals in creating a world of better business through data, AI, and cognitive ERP.
We help businesses stay future-ready by connecting people, processes, and technology.
From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path.
Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.
At Epicor, your success is our success.
And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits Health and Wellness.
Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support.
Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility.
Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement  Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in.
If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter.
Antonio Ibarra Bustillos Everyone has a role to play, and our collective efforts matter.
Together, we empower our customers and our own growth and change.
At Epicor, you’ll collaborate side by side with our hardworking makers, movers, and sellers, helping them get the insight advantage with our data-driven solutions.
You’ll bring your unique voice to an inclusive, global workplace that fosters innovation, celebrates partnership, and champions positive change.