TECHNICAL AND VOICE SUPPORT (NOC) ANALYST
Descripción de la oferta de empleo
An IT Implementation company is seeking a Technical and Voice Support (NOC) Analyst with experience in a NOC environment, strong customer interaction, and telecom expertise.
This role supports Field Technicians during installations and provides technical assistance to clients across the U.
.
within the NOC.
Key Responsibilities.
Provide first-line technical support for Field Technicians on-site and off-site, resolving telecom issues related to VoIP and routers.
Manage and resolve tickets in a NOC environment, escalating issues as needed.
Troubleshoot hardware, software, and voice issues; maintain system compatibility.
Assist customers with technical inquiries and ensure strong communication with non-technical stakeholders.
Contribute to Knowledgebase and conduct training sessions.
Required Skills/Abilities.
Experience in telecom installations, NOC support, and using a ticketing system.
Strong customer service, communication, and problem-solving skills.
Proficiency in Windows/Linux environments and voice technology.
Ability to work efficiently in a fast-paced environment with rotating shifts.
Education.
Bachelor’s degree in Technology, Telecommunications, Management Information Systems or related field, or equivalent experience.
Work Conditions.
This position is hybrid, primarily office-based with remote work as required by the business unit, and involves rotating shifts.
Work hours will rotate every few weeks between 8 am – 5 pm and 11 am – 8 pm.
Rotating on-call duties after hours and on weekends are required.
Job Type.
Temp to hire, $ per hour depending on experience.
Detalles de la oferta
- Sin especificar
- En todo México
- Sin especificar - Sin especificar
- 22/11/2024
- 20/02/2025
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