SUPERVISOR TRB - QR

Founded in , KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle.
Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Are you ready to make your next career move to join our team as QR Supervisor in Monterrey, Nuevo León? Maintenance supervisor’s role is to plan, manage and control the field service operations in his area, he is the first point of contact for his technicians.
He is also the first point of contact for all technical or operational issues raised by any customer whose equipments he has been assigned.
He is accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenues of callout and service repairs sales.
Customer relationship management • Accountable for customer satisfaction through quality of service and precise communication • Accountable for equipment safety and performance • Accountable for selling service repairs • Accountable for the sales lead volume, quality, and further processing of sales leads • Accountable for resolving customer service quality complaints • Accountable for resolving customers invoicing complaints related to maintenance operations Service operations • Accountable for the end-users, the sites and the technicians safety • Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations • Accountable for the control of the field operations costs and CMII • Accountable for callouts and service repairs sales • Responsible for proximity stock content & value • Accountable for managing the third party inspections visits and follow-up actions • Validates the service contract technical terms with the salesperson • Accountable for supporting the maintenance of any foreign equipment coming into the LIS base • Responsible for helping the KC3 solving technician callout assignment conflicts (priorities) • Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues • Accountable for reducing the callouts in his area • Accountable for reviewing callout and service repairs invoices that are not automatically invoiced • Accountable for the timely completion of the planned maintenance visits • Accountable for the planned maintenance scheduling and optimized routing • Responsible for performing site audits • Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
• Responsible for the control and authorization of overtime People management / Leadership • Accountable for the performance of his assigned technicians • Accountable for maintenance technicians motivation and competence development • Accountable for determining and checking technicians performance objectives • Accountable for communication to his technicians • Accountable for managing technician absences and back-up, and callout technician scheduling • Accountable for technician timesheet validation prior to payroll • Accountable for equipment assignment to technician and technician workload balancing • Responsible of defining the technician capacity need and for the technician hiring and selection process • Accountable for defining, authorizing replacement, managing technician’s tools, vans, phone/PDA and instruments HIRING REQUIREMENTS.
Technical Career or Engineering At least 4 years of experience in a similar position Experience leading teams Good communication skills Excellent customer service Good knowledge in elevators and escalator repairs What can KONE offer you? We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation.
• We value your authentic self • Diversity, equity and inclusion is embedded in our strategy and values • Collaborative, creative and supportive work environment • Passionate about safety, quality and innovation • We care about the communities where we live and work Just some of our many benefits include.
• Competitive salary • Opportunities to learn and grow • Comprehensive health and wellness plans for the entire family • More benefits than required by law Come share your passion and energy to make a positive impact at KONE for our customers and your career! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
Sustainability is an integral part of our culture and the daily practice.
We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
Sustainability is an integral part of our culture and the daily practice.
We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.
one.
om/careers Did you know KONE moves over one billion people every day? In , we had annual net sales of EUR 11.
billion.
We employ over driven professionals in more than 60 countries worldwide joined together by a shared vision.
As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.