SR. TECH SUPPORT ADVOCATE
Descripción de la oferta de empleo
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over people by , if not sooner.
LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLEThis position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product.
The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.
A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.
HY DO WE WANT YOUWe are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose.
We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values.
Curious, Dynamic, and Authentic.
HAT WILL YOU DO Provide technical support to customers via phone, email and chat Respond to customer inquiries and alerts in a timely and professional manners in accordance with the agreed SLAs Diagnose, address and resolve technical issues efficiently and accurately Escalate complex issues to higher-level support Keep up to date with with ever-changing technologies including adapting quickly to process changes Participate in training sessions to enhance technical skills and knowledge Knowledge-sharing sessions with the team and assist in training new team members Gain a deep understanding of the client’s products and services Respond promptly to customer service inquiries or questions to ensure satisfaction.
Collaborate with and support team members when assistance is needed.
Take on additional tasks or responsibilities when required to meet team objectives.
Detalles de la oferta
- Boldr
- 09/12/2024
- 09/03/2025
Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......
Role: sr data scientistlocation: guadalajara & mexico city (remote)type of hire: full time job description: strong proficiency with r, sql,strong in python including the tensorflow, keras, and xgboost libraries... otros datos del puestorole: sr data scientistlocation: guadalajara & mexico city (remote)type......
Comrador sr ¿te gustaría pertenecer a una comercializadora de suministros industriales con más de 30 años de experiencia en el mercado y una de las más importantes del país? ¡buscamos comprador sr! funciones: identificar y gestionar el aprovisionamiento de necesidades de compra por unidad de negocio......
Descripción del empleo estamos buscando un analista de procesos sr para unirse a nuestro equipo dentro de la industria farmacéutica... conocimiento en mapeo de procesos indispensable requisitos: licenciatura en administración de empresas, ingeniería industrial o una disciplina relacionada 4+ años de......
Identificar oportunidades de negocio en el mercado y proponer iniciativas para capitalizar dichas oportunidades... requisitos: educación: título universitario en administración de empresas, marketing, ventas o campos relacionados... elaborar informes de ventas y pronósticos para la toma de decisiones......
Nos especializamos en soluciones de tecnología avanzada, brindando servicios a diversas industrias, incluyendo banca, salud y telecomunicaciones... requisitos del puesto educación:estudios universitarios en el área de tecnologías de la información o carrera afín... habilidades con linux, web services......
¿quiénes somos? tech universidad tecnológica,la mayor universidad digital del mundo en español, ha sido reconocida por forbes como la mejor universidad online del mundo y es también la universidad oficial de la nba en latinoamérica... tech es la entidad que mejor retribuye a su personal comercial de......
In other words, we love making things work between tech and people... in other words, we love making things work between tech and people! we pride ourselves on fostering a diverse and collaborative work environment... support workday operations by suggesting monitoring and recommending ways to better......
Description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... requisitos del puestorequirements communicates with customers in english only reports to customer success manager; promptly and accurately respond to our customer’s inquiries......
This includes assisting customers in the design, implementation, scoping, estimations, support phases and other engagements... also, you will enjoy discounts on prestigious brands: tech brands, theatre shows, sports, culture, fashion, home and many more!requisitos del puestoqualifications & professional......
