SR SUPPORT ENGINNER L3 (.NET)

Thomson Reuters is seeking a Sr Support Enginner L3 (.
et) this role will be a part of a high performing team of talented SRE specialists who provide world-class support for Commercial Engineering.
This team manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Salesforce, Order Capture, Java,ASP.
ET, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.
About the Role.
In this opportunity as a Sr Support Enginner L3 (.
et) you will.
Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications.  Deliver application support according to business expectations across the multiple Tax & accounting and Invoice product families and willing to work on call support if required.
Partner with application development teams to deliver operational readiness for new and existing applications and features.  Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.  Responsible for debugging, monitoring and analysis of application performance & Reliability.  Effectively articulate complex problems, concepts, and solutions in escalation calls on P1 & P2 incidents.
Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.  Ensure documentation, processes, and procedures are updated regularly.  Act as an escalation point for applications and its internal customers.  Provide coaching and mentoring to junior SRE’s.  Foster a continuous learning culture and a curiosity about emerging technologies.    About You.
  You are a fit for the role of Sr Support Enginner L3 (.
et) if you have.
8-12 years of experience in software development and application L3 support exposure.
  Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.  Proven ability to set direction and inspire team members to engage and successfully deliver on Application Support SLA’s.
Thorough understanding of ITIL and ADO processes related to incident management, problem management, application life cycle management, operational health management.  Experience in supporting applications built on MVC application architecture, ASP.
ET and Libraries, HTML/CSS/JS, AJAX, AWS/Azure.  Broad understanding of the.
ET web technologies and SQL or PLSQL debugging & bug fixes on these technology stack.
Analytical skills to understand business functionality relationship to code base and stored procedure in RDBMS.
Past exposure to Tax & accounting or Invoice product support will be added advantage for this role.
Ability to document bugs as ADO stories and familiar with git hub version control tools.
Strong customer service, problem solving, technical and communication skill to manage triage calls with business users and incident managers.
Strong IT Service Management and standards experience.  Comfortable in a fast-paced environment and motivated by complex technical and business challenges.  ITIL Certification preferred To apply, please upload your updated resume in English.
Location.
CDMX #LI-AC1 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through.
Hybrid Work Model.
We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing.
Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture.
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development.
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact.
Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
Purpose-Driven Work.
We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years.
Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters.
We help these professionals do their jobs better, creating more time for them to focus on the things that matter most.
advising, advocating, negotiating, governing and informing.
We are powered by the talents of employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.
At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.
Sound exciting? Join us and help shape the industries that move society forward.
Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.
om.
Thomson Reuters proporciona a los profesionales la inteligencia, tecnologia y experiencia humana que necesitan para encontrar respuestas confiables.
Permitimos que los profesionales de los mercados financieros y de riesgos, legales, fiscales, contables y de medios de comunicacion, tomen las decisiones más importantes, todo ello impulsado por la organizacion de noticas más confiable del mundo.
Escuche a nuestro director de producto, David Wong, hablar sobre los componentes claves que intervienen en la innovación de la IA en Thomson Reuters.