SR. ASSOCIATE, END USER SUPPORT AND GOVERNANCE
Descripción de la oferta de empleo
Associate, End User Support and Governance Country.
Mexico As a Sr.
Associate, End User Support and Governance, you will help us in different fronts.
Manage the different channels of user requests (email, Teams, calls) and coordinate with the teams for their quick resolution.
Reception and resolution of incidents reported by the different business units.
Record (tickets) of all issues documenting the root cause, what was done to resolve them, from initiation to closure.
Monitor the dashboards where EUT tracks the status of the open tickets.
Ensure that all team members are working on incident/ticket resolution and that the work is compensated.
Use the EUT dashboards for data analytics in order to identify possible problems.
Periodic proactive review of the systems (videoconference rooms, printers, telephones, turrets, televisions, etc.).
Periodically review that all business desks are operating as usual with no technology related problems.
Analyze the existing platforms and define plans to enhance them and promote self service capabilities.
Resolve vulnerabilities, patching and track the remediation to make sure that the environment is healthy.
Support with audits (internal audits, externals audits and internal reviews) focus in the infrastructure area.
Make sure all executions done in production have a ticket associated and follows Santander standard (PTO process)
Detalles de la oferta
- Banco Santander Mexico S.A.
- Sin especificar
- 29/10/2024
- 27/01/2025
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