SR. ASSOCIATE, END USER SUPPORT AND GOVERNANCE
Descripción de la oferta de empleo
Associate, End User Support and Governance Country.
Mexico As a Sr.
Associate, End User Support and Governance, you will help us in different fronts.
Manage the different channels of user requests (email, Teams, calls) and coordinate with the teams for their quick resolution.
Reception and resolution of incidents reported by the different business units.
Record (tickets) of all issues documenting the root cause, what was done to resolve them, from initiation to closure.
Monitor the dashboards where EUT tracks the status of the open tickets.
Ensure that all team members are working on incident/ticket resolution and that the work is compensated.
Use the EUT dashboards for data analytics in order to identify possible problems.
Periodic proactive review of the systems (videoconference rooms, printers, telephones, turrets, televisions, etc.).
Periodically review that all business desks are operating as usual with no technology related problems.
Analyze the existing platforms and define plans to enhance them and promote self service capabilities.
Resolve vulnerabilities, patching and track the remediation to make sure that the environment is healthy.
Support with audits (internal audits, externals audits and internal reviews) focus in the infrastructure area.
Make sure all executions done in production have a ticket associated and follows Santander standard (PTO process)
Detalles de la oferta
- Banco Santander Mexico S.A.
- Sin especificar
- 28/10/2024
- 26/01/2025
Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving... should be willing/flexible to work in shifts and weekends... act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively......
Strong understanding of algorithms and data structuresadvanced experience with ms office and google suite strong quantitative, math, and problem-solving skills... self-starter with excellent communication and presentation skillsstrong business acumen and ability to interface effectively with management......
Project management and supervision... excellent technical and problem-solving skills... customer service quotations and follow-ups search for new customers apqp administration constant communication with international customers prepare, schedule, coordinate and monitor the assigned engineering projects......
Food and restaurant department bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food and beverage servers, food service supervisors, restaurant and food service manager, catering manager, assistant beverage manager, kitchen manager, banquet coordinator......
Electrical and mechanical supervisor: empresa líder en el sector manufactura de maquinaria de alimentos, requiere ingeniero con amplia trayectoria en el área de: electrical and mechanical requisitos: sin preferencia de género... para más informes marca o envía whatsapp a oficinas al 5611008403 posición......
Comrador sr ¿te gustaría pertenecer a una comercializadora de suministros industriales con más de 30 años de experiencia en el mercado y una de las más importantes del país? ¡buscamos comprador sr! funciones: identificar y gestionar el aprovisionamiento de necesidades de compra por unidad de negocio......
Descripción del empleo estamos buscando un analista de procesos sr para unirse a nuestro equipo dentro de la industria farmacéutica... experiencia en el uso de herramientas de colaboración, como slack, teams, etc... responsabilidades: analizar y evaluar los procesos existentes para identificar oportunidades......
Habilidad para analizar datos y elaborar estrategias basadas en análisis... monitorear el rendimiento de ventas y realizar ajustes necesarios para asegurar el cumplimiento de los objetivos... análisis de mercado: realizar análisis de mercado y competencia para identificar tendencias y oportunidades......
Nos especializamos en soluciones de tecnología avanzada, brindando servicios a diversas industrias, incluyendo banca, salud y telecomunicaciones... habilidades de resolución de problemas... requisitos del puesto educación:estudios universitarios en el área de tecnologías de la información o carrera afín......
Support workday operations by suggesting monitoring and recommending ways to better utilise workday, proactively identify and create metrics to drive operational improvements and institute and enforce data and process standards in the core hcm... excellent communication, interpersonal and consultative......
