SOLUTIONS ENGINEER (DIGITAL PAYMENTS)

Who we are? There’s a fintech revolution underway in Mexico, and Clip is leading the way! Clip is the leading platform for digital payments and financial solutions.
We were born with the idea that all businesses in Mexico should have the opportunity to access the latest innovation in financial technology, driven by #ElPoderDeClip.
Being part of Clip will make you proud.
You will work in what you are passionate about within a talented community, in a safe space where you can be your best self and where growth means constant learning.
The Role Clip is seeking an experienced Solutions Engineer within our Revenue CNP  team.
This role is focused on ensuring the successful deployment and adoption of our checkout solutions for Medium and Enterprises Merchants across various sectors in Mexico.
As an Solutions Engineer, you will be the presales and postslae bridge between our clients and our product, helping them assure the success of Clip’s solutions into their systems and ensuring they get the most value from our platform.
You will work closely with cross-functional teams such as product, sales, risk, and customer support (among others) to ensure seamless onboarding, troubleshooting, and continuous engagement.
Your success will be measured by the successful delivery of projects, revenue achieved by the accounts and customer satisfaction.
It is essential to work in a fast paced, competitive, and fun environment, as well as to have excellent negotiation, analysis, leadership, and communication skills in both English and Spanish.
The ideal candidate should have on his/her pipeline medium and large merchants, feel comfortable working in a innovative and proactive team, being a hands on player, and work cross-functionally with product, tech, legal, marketing, operations, and finance to build new agreements and review existing partnerships.
What will I be doing? Technical Presales and Success Assurance.
take full responsibility for the success of the technical  implementation process and opportunity closure.
Continuously monitoring the client's transaction activity, ensuring proper approval rates, and verifying the smooth execution of payment operations.
Ensure that agreed TPV volumes are met and that any issues affecting the client’s payment flow are promptly addressed, optimizing for a seamless and efficient payment experience.
Collaborate with clients to resolve transaction-related issues and help drive growth in transaction volumes.
Customization & Configuration.
collaborate with clients to customize and configure our solutions according to their business needs, ensuring alignment with payment workflows and business goals.
Cross-Functional Collaboration.
work closely with the sales, product, and customer support teams to ensure smooth communication, handoffs, and updates on customer statuses.
Post Sale Technical Support.
provide technical guidance and troubleshooting support after integration.
Work with clients to resolve integration issues and adapt to their specific technical requirements.
Continuous Improvement.
gather feedback from clients post-implementation to identify areas for improvement in both the customer experience and the product itself.
Advocate for client needs within the company to improve product offerings.
Customer Education & Training.
deliver training sessions to clients and their teams, helping them understand and fully leverage the features and capabilities of Clip's CNPs (specially Checkout).
Ideal candidate Bachelor’s degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field.
5+ years of experience in technical customer-facing roles such as Implementation Engineer, Solutions Engineer, Technical Support Engineer, or Customer Success Engineer, particularly in E-commerce or payment industry.
Solid understanding of web technologies such as HTML, JavaScript, REST APIs, and webhooks for integration purposes.
Experience in using integration tools, such as Postman, Git, and databases (SQL).
Proficiency in integrating third-party services, such as payment processors, e-commerce tools, and CRM platforms.
Proven track record of managing multiple client projects simultaneously, ensuring timely delivery and customer satisfaction.
Stakeholder management in a matrix organization is a must (internal and external).
Self-driven and motivated with demonstrated analytical, technical and social skills Previous experience in a fast-paced, tech-driven company or a SaaS environment is a plus.