SENIOR SUPPORT  SPECIALIST (WOLTERS KLUWER PASSPORT OR SIMILAR)

Company.
Marsh Description.
MMC is seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week..
Senior Support Specialist (Wolters Kluwer Passport or similar) What is in it for you? A company with a strong Brand and strong results to match Culture of internal mobility, collaboration and valued partnership from the business.
Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).
We will count on you to.
Responsible for full technical ownership of the MMC Legal eBilling application (Wolters Kluwer Passport) including all integrations with other MMC applications.
You will be providing day-to-day vendor and system management for applications including management of upgrades, troubleshooting of bugs, functionality changes, level 2 user support, security, and access management.
Develop, deliver, and evaluate training materials; supplement materials when necessary build and maintain business requirements repository Maintain an end-to-end view of technology processes.
Ensure product documentation including user guides and product information are maintained and up to date.
Continually seek opportunities to increase customer satisfaction and deepen stakeholder relationships.
Identifies issues and potential solutions to continually improve our applications.
Assist in unit testing and performance testing for future modernization of legal & compliance applications.
Communicate effectively with stakeholders to identify needs and evaluate alternative business solutions, delivers informative, well-organized presentations.
What you need to have.
Ability to communicate clearly and effectively, verbally and in writing to technical and non-technical audiences.
Bachelor’s degree in a related field; or equivalent combination of education and experience.
3+ years’ experience as a full-time support analyst in a technical team.
Knowledge and experience with technology used in corporate legal department operations strongly preferred.
Excellent troubleshooting, research and information gathering skills – able to analyze and solve problems.
Ability to accurately identify and document the issues.
Self-sufficient - takes independent action and goes beyond what the job or situation requires.
Results oriented – strives to achieve high levels of individual and organizational performance.
Ability to work in a distributed team environment.
What makes you stand out? Experience with supporting system integrations.
•Experience with Wolters Kluwer’s Passport software solution is required or similar.
•Proficiency with Microsoft Office applications.
•Experience with collaboration tools such as Microsoft ADO.
If you are interested, please send your CV in English.
Interviews will be held in English.
Marsh McLennan (NYSE.
MMC) is the world’s leading professional services firm in the areas of risk, strategy and people.
The Company’s colleagues advise clients in 130 countries.
With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.
Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients.
Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.
Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce.
Oliver Wyman s serves as a critical strategic, economic and brand advisor to private sector and governmental clients.
For more information, visit marshmclennan.
om, or follow us on LinkedIn and Twitter.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person.
office or working onsite with clients at least three days per week.
Click here to return to the MMC Careers Site Marsh McLennan (NYSE.
MMC) is the world's leading professional services firm in the areas of risk, strategy and people.
The Company's colleagues advise clients in over 130 countries.
With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.
Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions.
Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.
Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce.
Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.
For more information, visit mmc.
om, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.