SENIOR SERVICE NOW CONSULTANT

Project description We are looking for a Senior Service Now Consultant for a European Client.
nOur client is one of the leading multinational food and drink processing corporation.
Responsibilities - Main point of contact for Application Owners.
Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
- Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
- Guiding Technical Consultants during the build & development phase.
- Testing activities before upgrading changes to upper environments.
- Monthly Release cycle follow-up to be aware of the key release milestones.
- Support internally on DXC on backing up other Solution Consultants.
- Drive the discussions with stakeholders and users when enhancements are required,n- Propose improvements in the tools and processes,n- Document the requirements and coordinate the implementation of fixes and enhancementsnwith the development teamn- Maintenance of process and technical documentationn- Understand client requirements and advise them on the best solutions using SNOW Technologyn- Analytical problem solving SKILLS Must have - Minimum 10+ years' experience on a ServiceNow consultant rolen-He/She will be the Main point of contact for Application Owners.
Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
- Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
- Guiding Technical Consultants during the build & development phase.
- Testing activities before upgrading changes to upper environments.
- Monthly Release cycle follow-up to be aware of the key release milestones.
- Support internally on DXC on backing up other Solution Consultants.
nnPersonal skills and qualities.
Strong personal commitment to quality service.
Must have experience dealing with technical end-users in a service-oriented role.
Highly focused on customer satisfaction.
Ability to switch between multiple tasks/projects/contexts.
Curious and self-learner.
Ability to assume leadership and work without direct supervision.
Strong interpersonal communication skills and like working with customers in problem-solving mode.
Capacity to travel which will be necessary but is not integral to this position.
Fluent in English Nice to have Familiarity with LAN rev or a comparable lifecycle management platform is a plus - Main point of contact for Application Owners.
Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
- Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
- Guiding Technical Consultants during the build & development phase.
- Testing activities before upgrading changes to upper environments.
- Monthly Release cycle follow-up to be aware of the key release milestones.
- Support internally on DXC on backing up other Solution Consultants.
- Drive the discussions with stakeholders and users when enhancements are required,n- Propose improvements in the tools and processes,n- Document the requirements and coordinate the implementation of fixes and enhancementsnwith the development teamn- Maintenance of process and technical documentationn- Understand client requirements and advise them on the best solutions using SNOW Technologyn- Analytical problem solving - Minimum 10+ years' experience on a ServiceNow consultant rolen-He/She will be the Main point of contact for Application Owners.
Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
- Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
- Guiding Technical Consultants during the build & development phase.
- Testing activities before upgrading changes to upper environments.
- Monthly Release cycle follow-up to be aware of the key release milestones.
- Support internally on DXC on backing up other Solution Consultants.
nnPersonal skills and qualities.
• Strong personal commitment to quality service.
• Must have experience dealing with technical end-users in a service-oriented role.
• Highly focused on customer satisfaction.
• Ability to switch between multiple tasks/projects/contexts.
• Curious and self-learner.
• Ability to assume leadership and work without direct supervision.
• Strong interpersonal communication skills and like working with customers in problem-solving mode.
• Capacity to travel which will be necessary but is not integral to this position.
• Fluent in English