SENIOR NETWORK SUPPORT ENGINEER | THOUSANDEYES MEXICO CITY
Descripción de la oferta de empleo
the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points.
As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.
Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity.
In August , Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud.
ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business.
About The Role We're all familiar with the technology, but have you ever wondered how the Internet actually works? At ThousandEyes, we spend every day working to help customers understand the gotchas of Internet-based service delivery.
how to identify problems, how to resolve, and how to avoid them in the future.
Our Customer Engineering team is tasked with empowering our customers with ThousandEyes to ease their performance monitoring pains.
If you enjoy variety in job responsibilities, this is the job for you.
A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's environment, saving a company hours of bridge time during a significant outage impacting their infrastructure by finding the smoking-gun in a network outage, or simply helping someone understand the way that our applications work.
The job is highly variable and requires both the ability to make data-driven decisions, and draw conclusions based on incomplete information.
We're looking for out-of-the-box thinkers who can complement and extend the already formidable talents of our Customer Enablement organization.
*** We are looking for candidates who are already based in Mexico or Mexico City***
Detalles de la oferta
- Sin especificar
- 15/11/2024
- 13/02/2025
Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......
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