SENIOR LEARNING TECHNOLOGY SUPPORT ANALYST

Main Functions.
Carries out problem management in relation to the learning management solution by effectively identifying, escalating and addressing their root causes and preventing their recurrence.
Manages the resolution of identified problems either in person, via an IS resource or the external vendor, reporting back to the customer when appropriate.
Ensures the full realization of learning technology benefits as appropriate to the requirements of the business, through business consulting activities and support of ways of working and best practice.
Analyses, validates and documents changes (bug fixes, legal requirements) that identify how these agreed needs can be best addressed in a cost-effective manner.
Drives full end to end resolution of problems and fixes within the validated learning technology systems.
Chairs key meetings with customers in order to build and maintain strong working relationships.
Keeps adequate documentation updated to maintain the systems validation status.
Ensures that GxP and SOX regulations are adhered, and deviations are handled as appropriate.
Gathers business requirements, analyses, provide conceptual and detail design to meet business needs, performing necessary learning technology configurations, write detail specifications for development, test and rollout the solution Analyses, designs, document, and tests software modifications to existing processes/configurations, reports, forms, extensions, and interfaces in all the environments.
Controls small projects under general guidance ensuring delivery of project outputs according to plan, reviewing and refining plans as required.
Responsible for configuration of Learning Technology products ensuring proper documentation is delivered.
Use eLearning development tools, such as, but not limited to PowerPoint, articulate 360 and Captivate, to develop eLearning solutions Identify the expertise that is required to design, develop, deliver, and evaluate learning solutions, and involve SMEs or other external resources as appropriate and creating documentation as needed.
Responsible for the development and maintenance of end user and administrator training material.
Responsible of delivering training to administrators of the application.
Work independently or lead a team to design, develop, deliver, and evaluate learning solutions.
Evaluates and manages vendors for outsourced learning development and implementation.
Develop and implement learning communications to the appropriate stakeholders.
Analyze evaluation data for learning solutions and recommend corrective and preventative actions if deficiencies are identified.
Education.
Bachelor’s degree with a minimum of 3 years of experience working with Learning Management technologies (e.
.
Saba Cloud) or significant experience working as a Business Analyst delivering problem management and maintenance of IT applications Other Skills and Qualifications.
Saba Cloud Mastery Certificate of Learning Administration – Suggested Saba Cloud System Admin Essentials Accreditation – Recommended ITIL® 4 Foundation Certification – Recommended Preferred Experience.
Minimum of 2 years implementing, configuring and maintaining Learning Management Systems within biotech, pharmaceutical, or similarly regulated industries.
Experience working within validated system environments.
Experience working with API and Endpoints (e.
.
Mulesoft).
Understanding of GxP and SOX regulations and processes.
Understanding of eLearning communication protocols (e.
.
SCORM, xAPI, AICC), and their interaction with Learning Management Systems.
Familiar with continuous improvement processes (e.
.
Lean).
Required Knowledge/Skills.
Experience of incident management and ability to perform effective Problem management/troubleshooting.
Highly skilled in Learning Management Systems configuration and management.
Excellent English written, verbal, and interpersonal communication skills Highly skilled in Project Management.
Highly skilled in time management and organizational skills.
Skilled in Vendor Management.
Proven customer-oriented focus and customer service skills.
Required Behavioral Competencies.
Ability to work well in diverse, multinational teams and proven ability to influence others to achieve positive outcomes Ability to lead and manage highly complex training projects that require more than one deliverable along with handling multiple projects to successful completion Ability to prioritize effectively and to adapt to changing priorities Comfortable working with Senior Leaders (both internal and external) Ability to build relationships within a matrixed organization Ability to adapt to change and work through conflicts while persuasively influencing outcomes Date Posted 03-oct- Closing Date 04-dic- AstraZeneca embraces diversity and equality of opportunity.
We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.
We believe that the more inclusive we are, the better our work will be.
We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.
We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Somos una compañía biofarmacéutica global e innovadora.
En AstraZeneca nos enfocamos en el potencial de la ciencia para hacer frente a las necesidades no cubiertas de los pacientes en todo el mundo.
Nos comprometemos en aquellas áreas en las que creemos que realmente podemos cambiar el curso de la medicina y hacer realidad nuevas grandes ideas.
Somos un lugar donde la libertad de pensamiento y la creatividad alimentan nuestra determinación por marcar la diferencia a través de la ciencia.
Nuestra ciencia vive más allá de nuestros laboratorios.
Nuestra perspectiva global significa que utilizamos el talento y la experiencia de todo el mundo para hacer que nuestros medicamentos sean exitosos.
En AstraZeneca el único que puede poner límites al alcance de su carrera eres tú.
Con los conocimientos adecuados y la pasión te ayudaremos a explorar lo que AstraZeneca puede ofrecerte.
Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients.
Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking.
We’re curious about science and the advancement of knowledge.
We find creative ways to approach new challenges.
We’re driven to make the right choices and be accountable for our actions.
As an organisation centred around what makes us human, we put a big focus on people.
Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab.
Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you.
to help you realise the full breadth of your potential.
Here, you’ll do work that has the potential to change your life and improve countless others.
And, together with your team, you’ll shape a culture that unites and inspires us every day.
This is your life at AstraZeneca.