SENIOR IT OPERATIONS ENGINEER (SAP & NON-SAP)

What's the role? We are seeking a highly experienced and energetic Senior IT Operations Engineer for our Integrated Operations Center.
The role involves monitoring critical IT services, incident de-escalation, and service restoration across SAP and non-SAP platforms.
This position offers a unique opportunity to work on multiple platforms and applications, requiring excellent teamwork skills, confidence, integrity, and strategic thinking to manage complex IT environments and drive continuous improvement.
Who is Hilti? Join Hilti – A Great Place to Work & ranked as Asia’s 4th Best Workplaces.
At Hilti, innovation drives everything we do.
We’re committed to improving productivity, safety, and sustainability in the global construction industry and beyond.
Our strong customer relationships help us create solutions that truly build a better future.
With over 120 locations worldwide, we take pride in fostering a deep sense of belonging that extends into our lives and homes.
At Hilti Asia IT Services, we’re at the forefront of digital transformation in construction, aligned with our mission of Making Construction Better.
As the IT backbone of Hilti, we empower over employees across 120+ countries, delivering cutting-edge solutions to enhance productivity globally.
Based in Malaysia, we collaborate with global teams, utilizing the latest technologies in software development, analytics, IT infrastructure, and design engineering to drive transformative initiatives.
Our people are our greatest strength, and our Great Place to Work recognition celebrates our commitment to a culture that values care, performance, and innovation.
We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
Come be a part of our journey and make a lasting impact What does the role involve? As a Senior IT Operations Engineer (SAP & Non-SAP), you will.
IT Operations.
Manage and maintain both SAP and non-SAP systems to ensure high availability, performance, and reliability.
This includes performing daily IT operations tasks involving Event Management, Incident Management, Request Management, Release Management, Change Management, and most importantly, Major Incident Management and IT Crisis Management.
Stakeholder Management.
Act as a spokesperson for the IT Operations team, liaising with various departments in delivering IT operations tasks.
Technical Expertise.
Troubleshoot and resolve complex technical issues, ensuring minimal disruption to business operations.
Serve as subject matter experts within the team.
Continuous Improvement.
Identify opportunities for process improvements and implement best practices in IT operations.
Project Involvement.
Lead and participate in IT projects, ensuring timely delivery and adherence to quality standards.
Leadership.
Mentor and guide junior team members, fostering a collaborative and supportive work environment.
Demonstrate strong leadership by supporting the Team Leader in improving team dynamics, driving performance, and promoting the professional development of team members.
Vendor Management.
Manage and guide external managed services team and IT product vendors to deliver according to expectations.
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.
What do we offer? At Hilti, we believe in a caring and performance-oriented culture.
Our people are our greatest strength, and our Great Place to Work recognition celebrates our commitment to a culture that values care, performance, and innovation.
We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
Click on the link to know more:  Kuala Lumpur | Hilti Careers What you need is.
Bachelor’s or Master’s degree in IT, computer science or a related technical discipline to IT and/or Business Administration, with Cumulative Grade Point Average (CGPA) > 3.
At least 10 years of experience in SAP Basis and/or SAP AMS operations, with exposure to non-SAP systems and 5 years or more of experience in a senior role.
High proficiency in SAP systems and related IT infrastructure.
Practical experience in SAP performance is an added advantage.
Familiarity with non-SAP products is a plus.
Excellent analytical and problem-solving abilities.
Strong verbal and written communication skills, with the ability to effectively manage stakeholders.
Demonstrate strong leadership skills in daily operations tasks and effectively drive troubleshooting sessions with other teams.
Able to be on-call and lead as well as perform maintenance tasks on weekends (approximately once a month), ensuring continuous and efficient IT operations while balancing regular working hours.
Why should you apply? At Hilti, we’re leading the digital transformation in the construction industry.
With our innovative technologies, we’re pushing the boundaries of what's possible—whether it's through advanced software development, datadriven solutions, or state-of-the-art IT infrastructure.
By joining our team, you’ll be part of a dynamic environment where technology meets real-world impact, enabling smarter, more efficient, and safer construction processes worldwide.
We offer.
• Cutting-edge projects that utilize the latest in AI, cloud computing, and advanced analytics.
• A chance to work with global teams on solutions that are shaping the future of construction.
• Continuous learning and development opportunities to grow your skills in the rapidly evolving tech landscape.
If you’re passionate about technology and ready to make an impact in an industry that’s critical to shaping the world around us, Hilti Asia IT Services is the place for you! Click through the 'Apply Now'button where you will be asked to upload your CV and answer a couple of short questions–the whole process should take around 90 seconds.
If we like what we see, you'll be invited to a telephone interview.
If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.
#JoinHiltiAsiaITServices Looking forward to hearing from you!