SENIOR IT FUNCTIONAL ANALYST

Position.
enior IT Functional AnalystJob Description.
rrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.
Arrow Electronics guides innovation forward for over leading technology manufacturers and service providers.
With sales of $33 billion, Arrow develops technology solutions that improve business and daily life.
The company maintains 228 locations worldwide with over 85 countries served.
Fortune 133 company with employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
Arrow provides specialized services and expertise across the entire product lifecycle.
Arrow does this by connecting customers to the right technology at the right place, time, and price.
Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
he Senior IT Functional Analyst - Web, ECS IT (Digital Customer Experience) is responsible for demonstrating & providing leadership skills to help shape strategy, architecture, design, and implementation of scalable IT CX/ CRM solutions across the ECS organization.
This individual will be responsible for combining consulting, CRM Solutions, and Platforms expertise and R&D knowledge to transform the way IT is applied in process touchpoints with our customers.
hat You'll Be Doing.
igh degree of knowledge aptitude over a wide scope of CRM/ ERP architecture, data analysis, and data model design to provide direction and mentorship to team.
esponsible for overall functional solution and integration design with other applications.
rovide thought-leadership and architectural guidance/reviews on strategic project implementations.
epresent R&D for strategic/transformational initiatives.
valuate different CRM/ Cloud/ Content tools to fit business needs.
rive and lead end-to-end solutions of CX/ CRM platform implementation and roll-outs.
uild CRM POCs and solutions.
cting as an expert who influences cost-effectiveness, innovation, and simplicity in design.
nvestigating tasks and providing estimates on hours, schedules, and deadlines.
ct as independent scrum master for his/ her deliverables.
ake part in defining and adopting best practices in design and implementations.
nsuring projects are delivered on time and budget by holding contributors accountable for delivering on project milestones and deliverables.
ocus on helping people make informed business decisions by making accurate, current, and relevant information available to them when they need it.
eviews, identifies areas for improvement and makes recommendations to leadership.
hat We Are Looking For.
+ years as a IT Business or Functional Analyst, (ERP/CRM)Experience in Web Solutions end-to-end implementationsExperience in Customer experience modules, Sales, Service, Partner communities, experience cloud, user management, marketing, and chatbots.
xperience implementing quoting, pricing, or integrating ERP applications.
dvanced English Skills, oral and written.
dvanced Knowledge in providing Cloud-based solutions.
he Skills That Will Help You Succeed Even More.
(preferred)Experience working with Manufacturing/ distribution industries.
xperience of Master Data management (MDM)CPQ experienceWork Arrangement.
• Fully Remote.
Must be able to travel to an Arrow office location as requested by Arrow leadership.
hat's In It For You.
t Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.
That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
days of Christmas bonus40% vacation premium12 vacation days plus 2 floating daysVision and Dental AssistanceLife InsuranceHealthcare Insurance10% Food/Pantry VouchersRestaurant Vouchers13% Savings FundGrowth Opportunities, and more!#LI-FS1#LI-RemoteAnnual Hiring Range/Hourly Rate:$ MXN MonthlyActual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location.
X-Mexico (Remote Employees) CST/CDTTime Type.
ull timeJob Category.
nformation TechnologyEEO Statement.
lease be sure to include all work history on your resume including.
temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
rrow is an equal opportunity employer.
All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.
(EEO policy Mexico)