SENIOR CUSTOMER MARKETING MANAGER

Job Description Who we’re looking for.
Zendesk is seeking an empathetic customer marketer who has passion for building and maintaining strong relationships with customers and cross-functional teams to find, tell and promote inspiring customer stories.
You will work cross-functionally to source and secure Zendesk customers to speak at global events.
You’ll become an expert in our most impactful and unique use cases, and build compelling speaking sessions that deliver these narratives to customers, prospects, and industry experts.
With keen attention to detail & proven analytical skills, you will contribute to creating a cohesive customer engagement program that unites the Zendesk customer voice with storytelling.
You will partner with stakeholders in PR, PMM, Sales, and Success to expand our reference and engagement pipeline.
You will help drive business by supporting the sales reference program at Zendesk.
What you'll be doing Define, develop, and oversee the creation & execution of customer-led sessions at global events (digital & in-person).
Partner with our global sales and success leaders to identify and source customers for use in stories, videos, events, analyst engagements, and media opportunities.
Develop and promote content to increase visibility of customer proof points and stories throughout the organization.
Partner with the Communications, Product Marketing, Brand, and Content teams to ensure Customer Marketing materials meet Zendesk editorial standards and consistency.
Drive business and support sales through the contribution to managing the Zendesk sales reference program.
What you bring to the role Strong interpersonal skills to work closely with the customer marketing team, cross-functional partners, customers, and company leadership Team-player attitude—your enthusiasm will get others to participate in our programs and be our advocates within their teams Analytical experience to assist in regular reporting & success tracking Exceptional project management and prioritization skills - you’ll be managing multiple timelines with different partners Customer-focused with enthusiasm & empathy for genuinely improving how businesses serve and engage people A collaborative teammate with excellent verbal and written communication skills BA/BS required Basic Qualifications.
8+ years proven experience in developing highly impactful content at a fast-paced US-based SaaS or B2B technology company 4 + years in customer marketing, or similar role  Outstanding writing & editing capabilities, including exceptional grammar, punctuation, and spelling skills Professional proficiency in English Exceptional project management, prioritization, and attention to detail—you’ll be managing multiple timelines with different stakeholders Knowledge and experience with marketing and CRM tools BA/BS required  in Marketing, Business or other related field Writing sample will be required Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience.
Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid.
In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
This role must attend our local office for part of the week.
The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Today we power billions of conversations with brands you know and love.
We advocate for digital first customer experiences—and we stick with it in our workplace.
Over employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
We are an AA/EEO/Veterans/Disabled employer.
If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.