SENIOR APPLICATION SUPPORT ENGINEER

Project description As part of the Global Services department, this critical member of our technical staff must rapidly establish him or herself within Spirent as a multiple subject-matter expert, a mentor, a contributor, a learner, a listener and a team player.
Top candidates will already have achieved this within other companies and within the industry.
Our client's top reputation and credibility comes not only from the quality products we offer, but from the diverse team of people with a consistent focus on customer-service and satisfaction.
Excellent communications skills are required, as are critical problem solving skills and an ability to remain cool under pressure.
This position will be based in Mexico City, Mexico, and will report to the operation center.
Responsibilities Install, configure, and commission test probes at designated officesn Provide technical support for ethernet service assurance products deployed in the end-customer's network via telephone, online networks, email and occasionally site visits based on software installation and upgrade issues.
Diagnose and troubleshoot system and customer reported issues related to system performance, functionality, or installation/upgrades across Spirent Lumos solution including network switch types Cisco and Nokian Report design, reliability and maintenance problems or bugs of solution to Spirent support teamn Manage and track trial progress with Spirent's project manager and through internal systemsn Position will require some travel and potentially on-site Customer supportn Participate on cross functional teams to help validate software releases and installation prior to General Availability release.
Provide general support to users along with informal product educationn Prepare and present project documentation as per agreements within the project plan.
Documentation may include test plans, project status updates, and installation and configuration procedures, along with Method of Procedures (MOP) SKILLS Must have otMust be experienced in diagnosing, troubleshooting, and debugging issues related to Ethernet and Mobile networking technologies around service activation turn-up and troubleshooting - active and passivenotAbility to interpret ethernet testing results around RFC-, RFC, Y., and TWAMP, and KPI's associated latency, loss, and jitternotUnix skills including experience in diagnosing and troubleshooting UNIX based issues, specifically knowledge with Linux in a client / server architecture.
otStrong team player with the ability to handle a fast-paced, dynamic environment handling multiple assignments and working maintenance hours with clients.
otExcellent communication and writing skills, including creating of Method of Procedures (MOP) as required Nice to have otCisco 907 and Nokia/ALU and switch experience preferred • Install, configure, and commission test probes at designated officesn• Provide technical support for ethernet service assurance products deployed in the end-customer's network via telephone, online networks, email and occasionally site visits based on software installation and upgrade issues.
• Diagnose and troubleshoot system and customer reported issues related to system performance, functionality, or installation/upgrades across Spirent Lumos solution including network switch types Cisco and Nokian• Report design, reliability and maintenance problems or bugs of solution to Spirent support teamn• Manage and track trial progress with Spirent's project manager and through internal systemsn• Position will require some travel and potentially on-site Customer supportn• Participate on cross functional teams to help validate software releases and installation prior to General Availability release.
• Provide general support to users along with informal product educationn• Prepare and present project documentation as per agreements within the project plan.
Documentation may include test plans, project status updates, and installation and configuration procedures, along with Method of Procedures (MOP) otMust be experienced in diagnosing, troubleshooting, and debugging issues related to Ethernet and Mobile networking technologies around service activation turn-up and troubleshooting - active and passivenotAbility to interpret ethernet testing results around RFC-, RFC, Y., and TWAMP, and KPI's associated latency, loss, and jitternotUnix skills including experience in diagnosing and troubleshooting UNIX based issues, specifically knowledge with Linux in a client / server architecture.
otStrong team player with the ability to handle a fast-paced, dynamic environment handling multiple assignments and working maintenance hours with clients.
otExcellent communication and writing skills, including creating of Method of Procedures (MOP) as required