ROBOTICS FIELD SERVICE ENGINEER (MEXICO)
Descripción de la oferta de empleo
What you will do The Field Service Engineer will provide on-site installation, maintenance, upgrades and repair of complex medical equipment and systems (Mako Robot).
Will be responsible for maintaining customer satisfaction, providing both verbal and on-site customer support.
esponsabilitiesServe as the primary liaison with customers on both administrative and technical matters.
nsure expertise in the repair, maintenance, operation, and clinical use of Stryker systems (Mako Robot) and related instrumentation, with deep knowledge of the surgical orthopedic industry.
aintain a high level of product knowledge, working under minimal supervision on complex projects and supporting less experienced peers on service calls and training.
se independent judgment to address complex issues and perform under general practices and policies to obtain solutions.
rovide pre-sales technical support as needed, including assisting the sales team with customer demos.
ather and relay customer feedback (Voice of Customer - VOC) to technical design and engineering teams.
chieve high performance to meet and exceed financial and performance goals by ensuring customer satisfaction, facilitating renewals of Service Agreements.
upport Stryker’s growth by collaborating with the Commercial team to identify potential sales leads and communicate regularly on customer satisfaction.
anage field inventory, tools, documentation, and other assigned equipment with accuracy and control.
chedule and perform preventive maintenance, engineering updates, and prepare complete field service documentation, including reports and checklists, in a timely manner.
hat you needBachelor’s degree in engineering.+3 years as a field service engineer.
nglish and Spanish required.
Strong electronic, robotics and mechanical skills are required.
orking knowledge of Windows operating systems and office applications required.
ood communication skills and the ability to deal effectively with customers are necessary.
% travel required; including international travel.
ased in Mexico City.
tryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.
The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Detalles de la oferta
- Stryker
- En todo México
- Sin especificar - Sin especificar
- 10/12/2024
- 10/03/2025
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