PRINCIPAL AI SUPPORT ENGINEER

We are seeking a Principal AI Support Engineer to join our AI Support Team.
The ideal candidate will have industry-relevant experience delivering at scale Machine Learning or Data Science in the AWS cloud ecosystem.
The AI Support Team is responsible for supporting the level 1 and 2 post-production activities in the Enterprise AI team.
As a Principal AI support engineer, you will be the first respondent for any issues/requests raised post-production by users of the Enterprise AI Services.
The Enterprise AI team aims to fulfil AstraZeneca’s ambition to use AI in every step of the value chain, from discovering new compounds to patient safety systems.
The enterprise AI team consists of 3 verticals.
Connected Intelligence, Reusable AI and AI Platforms, and AI Support.
The verticals deliver the AI app store, AI models and ready-to-use platforms to data scientists across AZ.
The AI support team will attend to the post-production activities of the 3 verticals.
We achieve this through technical leadership and agile-focused development, continuously evaluating the fast-moving advancements in Machine Learning tooling for challenges across AstraZeneca’s R&D, Commercial and Operations domains.
You will be part of a collaborative team of multidisciplinary engineers and together have the chance to work on tools that will advance the standard of healthcare, improving the lives of millions of patients across the globe.
Our data science platforms will support major AI initiatives such as clinical trial data analysis, knowledge graph analytics, patient safety systems, deep learning-led drug discovery, and software as a medical device system.
Key Accountabilities Collaborate with Data Scientists and Machine Learning Engineers from across the company to understand their challenges.
You will need to work with them to triage and resolve issues ranging from developmental to production.
Be a part of an impactful agile team, continuously improving AstraZeneca’s AI support offering and tooling Work closely and collaboratively with internal governance and compliance functions such as Cyber Security and Data Privacy to establish and work within security guardrails without obstructing end-user productivity.
Adapt standard machine learning methods to best exploit modern parallel environments (e.
.
distributed clusters, multicore SMP, and GPU), to guide ML engineers during their use of AI platforms.
Champion a “production first” approach to ensure the vital support for infrastructure and platforms is available to scale exploratory research to production.
Candidate Knowledge, Skills and Experience BSc/MSc/PhD in Computer Science or a related quantitative/analytical field 10+ years of experience in a similar role, with a focus on managing AI platform support, preferably in a large-scale enterprise environment Strong understanding of.
Cloud computing platforms (e.
., AWS, Azure, GCP) Containerization technologies (e.
., Docker, Kubernetes) AI frameworks (e.
., TensorFlow, PyTorch) Experience with.
Kubernetes and/or container-based application deployments Administering a production cluster, including the understanding of operators, storage classes, and service meshes Building and delivering software using Python and other programming languages DevOps/MLOps/AIOps practices and tools for automation, configuration management, and CI/CD (e.
., Git, Terraform, Python) Deploying the underlying infrastructure and tooling for running Machine Learning or Data Science at Scale using Infrastructure as Code Using DevOps to enable automation strategies - Agile collaboration, with knowledge or experience in product or platform-focused delivery Data science/ML journey, from model experimentation to industrialization Internal security standards and frameworks, especially in medical, clinical, or pharmaceutical contexts GxP-compliant life science systems Excellent problem-solving skills, with the ability to analyze sophisticated issues, prioritize tasks, and drive resolution in a fast-paced environment Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels Experience in mentoring and managing junior team members Creative, collaborative, and resilient When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines.
In-person working gives us the platform we need to connect, work at pace and challenge perceptions.
That's why we work, on average, a minimum of three days per week from the office.
But that doesn't mean we're not flexible.
We balance the expectation of being in the office while respecting individual flexibility.
Join us in our unique and ambitious world.
Ready to make an impact? Apply now to join our team and help us improve lives across the world! Date Posted 10-sept- Closing Date 10-nov- AstraZeneca embraces diversity and equality of opportunity.
We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.
We believe that the more inclusive we are, the better our work will be.
We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.
We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Somos una compañía biofarmacéutica global e innovadora.
En AstraZeneca nos enfocamos en el potencial de la ciencia para hacer frente a las necesidades no cubiertas de los pacientes en todo el mundo.
Nos comprometemos en aquellas áreas en las que creemos que realmente podemos cambiar el curso de la medicina y hacer realidad nuevas grandes ideas.
Somos un lugar donde la libertad de pensamiento y la creatividad alimentan nuestra determinación por marcar la diferencia a través de la ciencia.
Nuestra ciencia vive más allá de nuestros laboratorios.
Nuestra perspectiva global significa que utilizamos el talento y la experiencia de todo el mundo para hacer que nuestros medicamentos sean exitosos.
En AstraZeneca el único que puede poner límites al alcance de su carrera eres tú.
Con los conocimientos adecuados y la pasión te ayudaremos a explorar lo que AstraZeneca puede ofrecerte.
Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients.
Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking.
We’re curious about science and the advancement of knowledge.
We find creative ways to approach new challenges.
We’re driven to make the right choices and be accountable for our actions.
As an organisation centred around what makes us human, we put a big focus on people.
Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab.
Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you.
to help you realise the full breadth of your potential.
Here, you’ll do work that has the potential to change your life and improve countless others.
And, together with your team, you’ll shape a culture that unites and inspires us every day.
This is your life at AstraZeneca.