PLATFORM ENGINEERING LEAD, MONITORING TELEMETRY AND OBSERVABILITY PLATFORM

Job Description Join our team and make an impact on patients’ lives We strive to create an exceptional people experience for patients, communities, partners and employees.
As a patient-focused, values-based, R&D-driven global biopharmaceutical company, we know our decisions and actions affect people’s lives.
We look to our values of Takeda-ism, which incorporates Integrity, Fairness, Honesty and Perseverance, and Patient-Trust-Reputation-Business as a guide in our decision-making process to ensure we do what’s right – for our patients, our people and society.
We have a team of globally diverse colleagues who are committed to bringing Better Health to people and a Brighter Future to the world.
Our success depends on fostering an inclusive environment where all employees are welcomed, empowered and inspired to use their unique voices and talents.
Working here, you will make a positive impact on people’s lives every day — including your own.
PURPOSE OF JOB/POSITION The Platform Engineering Lead for Monitoring Telemetry and Observability Platform is an experienced leader who is capable of leading an engineering practice and team(s) across the end-to-end enablement lifecycle of AIDE (Agile, Infrastructure, Development and Engineering) platform capabilities (i.
.
development, testing, release, validation, and support).
Direct platform engineering team by establishing priorities aligned to committed objectives, then executing and monitoring progress towards platform engineering outcomes.
Provide specialized knowledge and expertise in [Agile, Infrastructure, DevOps, Monitoring / Telemetry / Observability Platforms Strategy] engineering activities related to platform family.
Ensure focus on platform engineering quality by adopting consistent development, testing, debugging and documenting practices for effective communication of capabilities.
Continuously drive improvements across platform performance while remaining accountable against identified KPIs and OKRs (i.
.
Quality, Speed, Adoption, Costs).
Execute activities based on Scaled Agile Framework PI Planning framework.
Responsible for platform budgeting activities.
Responsible for planning, managing, and measuring work.
Responsible for managing and motivating team members.
Responsible for management of vendor contracts, and capacity commitments.
Responsible for Level 3 platform support and maintenance activities.
ACCOUNTABILITIES.
Provide leadership to the platform engineering team(s).
Establish and maintain engineering governance structures and best practices for platforms.
Responsible for financial planning, budgeting, procurement, and staffing for platform engineering team.
Drive partnership with platform and Enterprise architecture teams to drive consistent design of platform capabilities.
Contribute to platform architecture roadmap, in collaboration with platform owner, product manager, and platform architecture leads.
Drive platform capabilities engineering development based on platform architecture roadmap.
Lead and oversee platform engineering execution lifecycle (planning / scheduling / building / testing / deploying / documenting), and monitor progress to ensure that engineering activities are completed on time, on budget, and with proper engineering practices and quality processes.
Own platform development and communicate how the platform is meeting the business priorities and goals of the organizations (business, technology, and marketing).
Collaborate with other platforms managers or owners, GDD&T and business stakeholders to successfully ensure consistent development, integration, and maintenance of AIDE platforms.
Continuously identify new technology platform capabilities for best fit purpose, and outline options for cost effective, incremental, and resilient implementation approach.
Plan, coach, and support platform system demos in collaboration with product management leads, to communicate progress and value of AIDE platform capabilities being built.
Manage level 3 engineering support for platforms.
Provision, manage and maintain the software infrastructure that supports platforms.
CORE ELEMENTS RELATED TO THIS ROLE Technical/Functional (Line) Expertise Knowledge of complex digital landscape across organizations and ability to bring experience of implementing leading technology and engineering capabilities to drive organizational sustainable improvements.
Experience leading global teams leveraging Agile Scrum or SAFe ways of working methodologies.
Ability to work on highly complex technology problems with other team members or independently driving group towards resolution.
Ability to demonstrate advanced platform engineering tooling and techniques knowledge to other teams.
Demonstrate up-to-date knowledge on modern platform technologies, and ability to explore quickly new platforms features.
Familiarity with information management practices, regulatory requirements, and global data privacy laws, especially those that uniquely effect the pharmaceutical industry.
Leadership Ability to manage direct reports and influence insourced or 3rd party provider team members to deliver outcomes with appropriate levels of quality, speed, and agility.
Lead and drive platform engineering culture and practice, and influence other engineering teams across Takeda towards a higher maturity level and modern ecosystem.
Interact with and influence cross functional team members, including Service Delivery teams, Operations teams, Functional Leads, Business Partners, Product Owners, and others.
Decision-making and Autonomy Ability to work through complex technological situations and propose proper engineering implementation options for decision across divers teams.
Independently manage day to day platform engineering team operations and issues, with clarity on when to escalate critical problems or decisions to leadership.
Proven ability to lead platform engineering-driven innovation, taking balanced risk approach, driving small experiments towards value creation, mitigate risks, and solve emergent problems.
Interaction Lead, coordinate and oversee platform engineering teams at a technical level and coordinate different technical aspects across the ecosystem.
Continuously engage and collaborate with each employee to establish clear, and specific performance goals and metrics for the year aligned to organizational objectives.
Periodically reviews platform engineering teams progress against program increment objectives, and drives towards accomplishment of platforms roadmap.
Coordinate and oversee with other DevOps engineers at a technical level and coordinate different technical aspects across the ecosystem.
Align with Enterprise Architecture, Platform Teams, Functional Teams, Compliance and Quality Teams to ensure platform engineering capabilities adoption and best practices across deployments.
Apply thoughtful and consistent delegation model across team roles to remove bottleneck decisions.
Proven ability to communicate clearly both in verbal and written forms to all organizational levels.
Innovation Ability to iterate and innovate in a highly regulated environment, while fostering an environment that encourages applied innovation.
Ability to work and influence other teams, to drive future state capabilities that tend to involve technology that may be unknown in the beginning.
Considers voice of the customer and provides operating model which incorporates continuous improvements of platform capabilities.
Complexity Measure cost, quality, speed, and adoption of platform capabilities and use these metrics to continually improve platform value delivery.
Sets and measures continually goals that are relevant, specific, ambitious but achievable, and measurable for self and teams, supporting overall organizational objectives.
Unify talented team of platform engineers to focus their efforts on delivery of platform capabilities enabling business value across BU / BF.
This will be measured by improved business focus, increased output, and completed of committed objectives per each SAFe program increment.
Ability to have an agile time-based engineering team operate within quarterly based funding and approval cycles.
Ability to distill complex engineering feedback into actionable strategies, implementations, and stable platform capabilities.
Drive complex platform capability introduction from pilot to implementation and finally production grade deployments, ensuring quality, stability, and scalability for consumers of those capabilities.
Cultural awareness to engage globally with sensitivity to local and regional considerations.
Ability to operate in an environment of ambiguity and uncertainty, while continuing to advance goals and objectives based on available information.
DIMENSIONS AND ASPECTS Knowledge of complex digital landscape across organizations and ability to bring experience of implementing leading technology and engineering capabilities to drive organizational sustainable improvements.
Experience leading global teams leveraging Agile Scrum or SAFe ways of working methodologies.
Ability to work on highly complex technology problems with other team members or independently driving group towards resolution.
Ability to demonstrate advanced platform engineering tooling and techniques knowledge to other teams.
Demonstrate up-to-date knowledge on modern platform technologies, and ability to explore quickly new platforms features.
Familiarity with information management practices, regulatory requirements, and global data privacy laws, especially those that uniquely effect the pharmaceutical industry.
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS.
Required.
Bachelor's degree in Computer Science, Statistics, and/or Management Information Systems from an accredited university or equivalent experience.
6+ years of more experience with Agile methods / methodologies, and leading SCRUM / Lean / Kanban teams.
Proven track record of getting things done in complex organizations.
Excellent analytical and problem-solving skills..
Referenceable leadership, management, or key influencer experiences required.
Ability to work in an agile and rapid changing environment with high quality deliverables.
10+ years or more of relevant professional experience as a technology engineer, with 7+ years in a role managing platform teams.
Previous experience managing global engineering teams and budgets required.
Strong organizational and interpersonal skills.
Demonstrated presentation, communication, and influencing skills.
Ability to think outside the box for innovative engineering capabilities.
Knowledge of information management practices, regulatory requirements and global data privacy laws Proven knowledge of IT Service Management, Service Operations, and Service Release (ITIL v4 and ITSM).
Working knowledge of DevOps CI/CD technologies and lifecycle.
Demonstrated knowledge of Cloud IaaS and PaaS technology environments (AWS and Azure preferred).
7++ years of experience enabling telemetry, monitoring, and observability environments using leading APM / AIOPS solutions (Splunk, AppDynamics, ThousandEyes, ServiceNow preferred).
5+ years of experience using public cloud infrastructure (AWS or Azure required).
Proven experience with platform engineering automation lifecycle, leveraging infrastructure as code, configuration management, orchestration, modern patterns, APIs, and site reliability engineering concepts.
Experience with scripted deployment process, tools, and lifecycle (i.
.
Terraform, Ansible, CloudFormation, Python).
Preferred.
Master’s (M.
.) degree or MBA from top US or International business school preferred.
Ability to drive continuous improvement, and experience working with change management or internal communications team.
Experience working with virtual / Agile teams in different locations, aligning and adapting different work, culture, and communication styles.
Experience working in a lean and agile software delivery team model.
Experience managing insourced or outsourced delivery teams as a virtual lead.
MORE ABOUT US.
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs.
Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do.
We are committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company.
We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates.
Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.