PEOPLE OPERATIONS SPECIALIST

At Webflow, our mission is to bring development superpowers to everyone.
Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites.
With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth.
From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative.
We’re looking for an experienced People Operations Specialist to help drive operational efficiency and contribute to the first rate experience of Webflow’s global workforce.
This role will be integral to the day-to-day operations of processing employee lifecycle requests and transitions in Workday, contributing to the successful completion of People projects and initiatives, providing tier 1 People Ticketing support and supporting compliance audits across the People team.
About the role.
Location.
Remote-first (Mexico City) Full-time Permanent  The cash compensation for this role is tailored to align with the cost of labor in different geographic markets.
The specific base pay within this range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
Mexico City (figures cited below are in MXN and pertain to workers in Mexico) MXN - MXN Please visit our  Careers page  for more information on which locations are included in each of our geographic pay zones.
However, please confirm the zone for your specific location with your recruiter.
Reporting to the Manager, People Operations As a People Operations Specialist, you’ll …  Employee Lifecycle.
Support Weflow team members by processing employee lifecycle transactions, including Onboarding, verifications of employment, contingent worker processing, system updates, and business process transactions in Workday.
People Ticketing.
Own the initial intake process for People Ticketing, including reviewing, assigning, and resolving help tickets.
Provide Tier 1 Support and ensure inquiries are handled promptly, escalating more complex tickets as needed.
Audits.
Adhere to the AuditExcellence program by conducting scheduled compliance, departmental, and operational audits, ensuring data integrity across People systems.
Regularly review audit processes and proactively recommend updates.
Project Management.
Lead small to medium-sized People Operations projects from initiation to completion, including team collaboration, project timelines, communication, change management and ensuring deadlines are met.
Global Operations Support.
Support Webflow’s global expansion by assisting in the People Ops processes involved in establishing new entities.
Support international team member processes with global vendors and maintain accurate knowledge base and country- specific policy related documentation for international processes.
Process Improvement.
Support People Operations Manager in reviewing business processes and recommending and supporting improvements.
Ensure updates to processes are fully documented and communicated to applicable stakeholders.
People Projects & Initiatives.
Contribute to various People team initiatives, working cross-functionally to deliver solutions that enhance the employee experience.
In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.
About you.
Possess a minimum of 2 years of experience in People Operations or a related field.
Bachelor's degree in Human Resources, Business Administration or a related field, is preferred.
Foundational understanding of HR policies, compliance requirements and People Operations best practices, making thoughtful decisions with this knowledge Proficiency in Workday HRIS, with at least one year of experience processing Workday transactions Intermediate skills in Google Suite (Docs, Sheets and Slides) and Excel.
Atlassian products (Confluence and Jira), a plus Excellent documentation and organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
Strong communication skills, both written and verbal, with a heavy emphasis on attention to detail.
Ability to work independently while also collaborating effectively with cross-functional teams.
Habr business-level fluency to read, write and speak in English You’ll thrive as a People Operations Specialist on our team if you.
Embrace new technologies and processes quickly with a passion for continuous improvement Take pride in identifying gaps and noticing the small things Find solutions where others see challenges Are process improvement minded with the goal of wanting to reduce operational friction Turn ideas into action swiftly, never missing a detail Build positive, collaborative relationships with stakeholders  *Please submit your resume in English* Our Core Behaviors.
Obsess over customer experience.
We deeply understand what we’re building and who we’re building for and serving.
We define the leading edge of what’s possible in our industry and deliver the future for our customers Move with heartfelt urgency.
We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other.
Time is the most limited thing we have, and we make the most of every moment Say the hard thing with care.
Our best work often comes from intelligent debate, critique, and even difficult conversations.
We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care Make your mark.
We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues.
We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates Benefits & wellness Equity ownership (RSUs) in a growing, privately-owned company.
100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program Access to mental wellness and professional coaching, therapy, and Employee Assistance Program Monthly stipends to support health and wellness, smart work, and professional growth Professional career coaching, internal learning & development programs 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage Discounted Pet Insurance offering (US only) Commuter benefits for in-office employees Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law.
Remote, together At Webflow, equality is a core tenet of our culture.
We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are  committed  to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.
Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.
Stay connected Not ready to apply, but want to be part of the Webflow community? Consider following our story on our  Webflow Blog,  LinkedIn,  X (Twitter), and/or  Glassdoor.
Please note.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Upon interview scheduling, instructions for confidential accommodation requests will be administered.
To join Webflow, you'll need a valid right to work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws.
We may obtain one or more background screening reports about you, solely for employment purposes.
For information about how Webflow processes your personal information, please review  Webflow’s Applicant Privacy Notice.